Career opportunities at our Ashland and Fall River, Massachusetts / USA facilities

If you enjoy working with people in a fast paced environment and have a strong interest in your career growth we have a position for you!! We are a technology industry leader expanding our operations in both of our facilities. To support this rapid growth, we are currently seeking individuals to serve in the following positions:

Positions in Ashland

Client Services
     • Client Services Manager

Managed Services

     • Product Manager

Operations
     • Program Manager

     • Bilingual Logistics Service Representative
   

Information Technology
     

Positions in Fall River
     • Customer Service Representative

Client Services Manager , Client Services

We are currently seeking a motivated individual to join our growing Client Services Team. 

The Client Services Manager will assist in the day-to-day operation of our client services team through report production, analysis and presentation of all assigned program accounts.  He/She serves as the main communication liaison with the client and will interact with multiple internal groups on the client’s behalf. 

Key Responsibility Areas Include:

• Implementation of New Programs
• Client Relations
• Generation of results/insight
• Budgetary Responsibility
• Process Analysis/Efficiency
• Oversee management of documentation

The successful candidate possesses: a Bachelor’s Degree in an appropriate field with relevant work experience, demonstrated analytical problem solving and multi-tasking abilities, proven experience with Microsoft Access and Excel, experienced in the delivery of both internal and external presentations, excellent written, verbal, and interpersonal communication skills, and available to travel up to 5% of the time.

If your skill level is commensurate with the requirements of this position, please forward a cover letter and resume to OnProcess Technology, 200 Homer Ave Ashland MA 01721 attn: Faryn Rosen, Human Resources or email: frosen@onprocess.com

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Product Manager, Managed Services

The Product Manager is responsible for the planning, enhancement, and execution of the product plan for selected established OnProcess Technology’s products throughout the product life cycle. Responsibilities include: capturing and assigning priorities to customer and sales requirements, planning and implementing product enhancements, maintaining OnProcess Technology’s product descriptions, and proactively communicating key product benefits.

The Product Manager will be the leading Company expert and promoter for selected customer experience management and reverse logistics products, including promotion of the use of products through presentations, seminars, articles, and trade shows. The role also includes ensuring that the products support OnProcess Vision, Mission, and Strategy, as well as the Company's comprehensive reverse logistics and customer experience management solutions. The Manager will work closely with sales, client services, and operations to ensure that the Company revenue and customer satisfaction goals for the product are met.

Requirements: Bachelor’s Degree in appropriate field, 2-4 years experience in product management, preferably in supply chain management and/or logistics, ability to translate strategies into successful marketing initiatives, strong attention to detail, ability to meet deadlines, solid analytical and presentation skills, excellent written, verbal and interpersonal communication skills, able to travel 20%.

Applicants are encouraged to forward a resume and cover letter to OnProcess Technology, 200 Homer Ave Ashland MA 01721 attn: Faryn Rosen, Human Resources, or email to frosen@onprocess.com.

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Program Manager

We are currently seeking an experienced individual to join our expanding Operations Team in Ashland.

He/She will manage the day-to-day operation of an assigned program(s). The Program Manager is the point person for decisions, resolutions and maintenance of program operation, and manages a team of Customer Service Representatives. He/She is responsible for program success in meeting internal and external goals, and interacts with clients and internal groups by program design. The Program Manager supports quality initiatives, recommends process improvement, and monitors daily call center stats.

Key Responsibility Areas Include:

Account/Program Management
Supervisory Activity
Database Management
Budgetary Responsibilities
Generating Results/Insight
Communications

The Successful candidate posses: a Bachelor’s Degree in an appropriate field, and previous management level work experience in a call center or reverse logistics/supply chain environment, Demonstrated analytical Problem Solving and multi-tasking abilities, Strong attention to detail, accuracy, Proven Project Management, Business Planning, Budgetary Skills, and Excellent Written, Verbal, and Interpersonal Communication Skills

If your skill level is commensurate with the requirements of this position, please forward a cover letter and resume to OnProcess Technology, 200 Homer Ave Ashland MA 01721 attn: Faryn Rosen, Human Resources or email: frosen@onprocess.com.

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Bilingual Logistics Service Representative

OnProcess Technology is currently seeking bilingual Logistics Service Representatives who are fluent in either Thai, Korean, Japanese or Mandarin in support of our international business. Responsibilities include: perform outbound/inbound customer calls, advise customers on behalf of OPT’s clients, communicate with customers via telephone, fax or e-mail as assigned, exceed OPT’s quality performance standards, appropriately handle negative customer situations and escalate situations to the appropriate level of management. Shifts are dependent on client country’s hours of operation.

The successful candidate will possess 6 – 24 months of experience in a customer service business environment, high school graduate with some college or degree preferred, excellent verbal, written and interpersonal communication skills, strong attention to detail with an ability to multi-task, minimum of 35 wpm typing, basic computer skills, an ability to work both independently and in a team environment.

If your skill level is commensurate with the requirements of this position, please forward a cover letter and resume to OnProcess Technology, 200 Homer Ave Ashland MA 01721 attn: Faryn Rosen, Human Resources or email: frosen@onprocess.com

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Customer Service Representatives

Key responsibilities for this position include: Perform outbound/inbound customer calls. Advise customers on behalf of clients. Communicate with customers via telephone, fax or e-mail as assigned. Exceed quality performance standards as established by the Company. Appropriately handle negative customer situations and escalate these situations to the appropriate level of management.

The successful candidate will possess 6 – 24 months of experience as a customer service representative and be a high school graduate. Some college experience and/or degree is preferred. The individual will have excellent verbal, written and interpersonal communication skills with a strong attention to detail and an ability to multi-task. A minimum of 35 wpm typing and basic computer skills are required. An ability to work both independently and in a team environment is a plus.

We offer a very competitive compensation base, an attainable bonus structure and excellent benefits. If your skill level is commensurate with the requirements of this position, please contact Anne Borges at the Fall River Career Center, phone: 508-730-5003 or email: aborges@detma.org.

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