Career opportunities at our Ashland and Fall River, Massachusetts / USA facilities

If you enjoy working with people in a fast paced environment and have a strong interest in your career growth we have a position for you!! We are a technology industry leader expanding our operations in both of our facilities. To support this rapid growth, we are currently seeking individuals to serve in the following positions:

Positions in Ashland:

Client Services
     • Account Specialist

Managed Services

Operations
     • Bilingual Logistics Service Representative

Information Technology
     

Positions in Fall River:
     • Customer Service Representative

Account Specialist , Client Services

We are currently seeking a motivated individual to join our growing Client Services Team. 

The Account Specialist will oversee the operation of a defined account within one of our Business Lines.  He/She will act as a key point person for all decisions, resolutions, and maintenance of program operations.

Key Responsibility Areas Include:

Account/Client Management

Supervisory Activity

Results/Insight

Budgetary Responsibility

Business Planning

Communications

The Successful candidate possesses: Bachelor’s Degree, solid analytical, problem solving and multi-tasking abilities, a self-starter with the initiative and the ability to see projects through to completion, experience with MS Access and Excel, experienced in the delivery of presentations, excellent written, verbal, and interpersonal communication skills.

If your skill level is commensurate with the requirements of this position, please forward a cover letter and resume to OnProcess Technology, 200 Homer Ave Ashland MA 01721 attn: Human Resources or email: HRcareers@onprocess.com

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Bilingual Logistics Service Representative

OnProcess Technology is currently seeking bilingual Logistics Service Representatives who are fluent in either Thai, Korean, Japanese or Mandarin in support of our international business. Responsibilities include: perform outbound/inbound customer calls, advise customers on behalf of OPT’s clients, communicate with customers via telephone, fax or e-mail as assigned, exceed OPT’s quality performance standards, appropriately handle negative customer situations and escalate situations to the appropriate level of management. Shifts are dependent on client country’s hours of operation.

The successful candidate will possess 6 – 24 months of experience in a customer service business environment, high school graduate with some college or degree preferred, excellent verbal, written and interpersonal communication skills, strong attention to detail with an ability to multi-task, minimum of 35 wpm typing, basic computer skills, an ability to work both independently and in a team environment.

If your skill level is commensurate with the requirements of this position, please forward a cover letter and resume to OnProcess Technology, 200 Homer Ave Ashland MA 01721 attn: Human Resources or email: HRcareers@onprocess.com.

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Customer Service Representatives

Key responsibilities for this position include: Perform outbound/inbound customer calls. Advise customers on behalf of clients. Communicate with customers via telephone, fax or e-mail as assigned. Exceed quality performance standards as established by the Company. Appropriately handle negative customer situations and escalate these situations to the appropriate level of management.

The successful candidate will possess 6 – 24 months of experience as a customer service representative and be a high school graduate. Some college experience and/or degree is preferred. The individual will have excellent verbal, written and interpersonal communication skills with a strong attention to detail and an ability to multi-task. A minimum of 35 wpm typing and basic computer skills are required. An ability to work both independently and in a team environment is a plus.

We offer a very competitive compensation base, an attainable bonus structure and excellent benefits. If your skill level is commensurate with the requirements of this position, please contact Anne Borges at the Fall River Career Center, phone: 508-730-5003 or email: aborges@detma.org.

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