Career opportunities at our Ashland and Fall River, Massachusetts / USA facilities

If you enjoy working with people in a fast paced environment and have a strong interest in your career growth we have a position for you!! We are a technology industry leader expanding our operations in both of our facilities. To support this rapid growth, we are currently seeking individuals to serve in the following positions:

Positions in Ashland:

Client Services
     • Client Services Manager     

Operations

Human Resources/Training

     • Corporate Trainer

Information Systems

Positions in Fall River:
     • Customer Service Representative

Client Services Manager

We are currently seeking a motivated individual to join our growing Client Services Team as a Client Services Manager. 

The Client Services Manager will assist in the day-to-day operation of our client services team through report production, analysis and presentation of all assigned program accounts.  He/She serves as the main communication liaison with the client and will interact with multiple internal groups on the client’s behalf.

Key responsibility Areas Include:  Implementation of New Programs, Client Relations, Generation of results/insight, Budgetary Responsibility, Process Analysis/ Efficiency, Oversee management of documentation. 

The successful candidate possesses: a Bachelor’s Degree in an appropriate field with relevant work experience, demonstrated analytical problem solving and multi-tasking abilities, proven experience with Microsoft Access and Excel, experienced in the delivery of both internal and external presentations, excellent written, verbal, and interpersonal communication skills, and available to travel up to 5% of the time.

We offer a very competitive compensation base, an attainable bonus structure and excellent benefits. If your skill level is commensurate with the requirements of this position, please contact Faryn Rosen, Sr. Talent Acquisition Specialist, phone 508-520-2711 x1119, or email hrcareers@onprocess.com.

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Corporate Trainer

We are currently seeking an enthusiastic Trainer to join the Human Resources Team.  The Corporate Trainer will design and facilitate internal training.

He/She conducts employee on-boarding, develops and leads training for new accounts and program changes, and trains employees on Human Resources tools (HRIS, Time Clock, telephony system) and internal processes.  The Corporate Trainer works collaboratively with internal customers to continuously identify training opportunities. 

The successful candidate will possess: 3-4 years of design & facilitation in a service environment (call center preferred), Bachelor's Degree in appropriate field, solid instruction and design for adult learners, proven presentation and facilitation skills, previous experience designing training programs including document writing, experience in technical design and facilitation,  exceptional communication skills, ability to maintain confidential work environment, proficient in Microsoft Office Suite, excellent written, verbal and interpersonal communication skills.

We offer a very competitive compensation base, an attainable bonus structure and excellent benefits. If your skill level is commensurate with the requirements of this position, please contact Faryn Rosen, Sr. Talent Acquisition Specialist, phone 508-520-2711 x1119, or email hrcareers@onprocess.com.

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Customer Service Representatives

Key responsibilities for this position include: Perform outbound/inbound customer calls. Advise customers on behalf of clients. Communicate with customers via telephone, fax or e-mail as assigned. Exceed quality performance standards as established by the Company. Appropriately handle negative customer situations and escalate these situations to the appropriate level of management.

The successful candidate will possess 6 – 24 months of experience as a customer service representative and be a high school graduate. Some college experience and/or degree is preferred. The individual will have excellent verbal, written and interpersonal communication skills with a strong attention to detail and an ability to multi-task. A minimum of 35 wpm typing and basic computer skills are required. An ability to work both independently and in a team environment is a plus.

We offer a very competitive compensation base, an attainable bonus structure and excellent benefits. If your skill level is commensurate with the requirements of this position, please contact Anne Borges at the Fall River Career Center, phone: 508-730-5013 or email: aborges@detma.org.

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