We help leading business worldwide in two primary areas:

• Asset Retrieval -- we help companies who have equipment in their customers' locations (businesses or homes) get those assets returned or replaced when needed. By utlizing our RL360™ methodology and services, we're able to get client assets returned more quickly and completely, saving those companies substantial amounts of money on Capital Expenditures and Operations. In addition, our proactive customer outreach provides a superior customer experience during this process; turning a potentially negative situation into a positive experience for the customer.
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• Customer Experience Management -- we help our client companies better manage their diverse customer contact opportunities; providing data-driven, actionable insights to help them deliver a continuously improving customer experience. Using our CE360™ methodology and services, our clients can educate their customers on new product features and offerings -- as well as assess the success of a self-installation or technician-assisted installation of equipment and services. For some clients, we manage order processes, schedule installations, and help activate products and services as well.

Our client companies are leaders in the fields of Broadband Services, including Cable, Satellite and Telco, Wireless Communications, Medical Devices, Infrastructure Technology manufacturers and providers and Computer Equipment. Have a look at our home page to see some sample clients. We think you'll agree you'd be in good company.

We have a few facts you might be interested in:

We handle over 66,500 customer communications each day, across the world, in 11 languages;

We handle over 15.9 million transactions annually, involving over $8.9B in client inventory;

We are 100% US based and devoted solely to Reverse Logistics and Customer Experience Management services.

Actual inventory recovered and velocity of recovery. Increased recovery rates and reduced time inventory is in the field. Daily weekly and monthly reporting giving our client complete visibility into where each asset is at in the supply chain, ship date, hard receipt, etc.

Our clients typically see a positive and substantial ROI as a result of their work with us.

No. We do reach out to your customers through various means including phone calls, but we are not selling anything to your customers. We proactively communicate educational points, and gather customer response and feedback from recent interactions with your company (e.g., installations, product activations, service calls, upgrades). We provide our clients with valuable, actionable insights into their customers' experiences. As part of a program outcome, we provide data-driven, actionable insights so that you know where to focus remedial steps in your operations.

There can also be a financial benefit to the client through increased usage of services and resulting increased revenue flows. If your customer understands all of your services, features and functionality, it's almost certain they will use and enjoy them more, creating higher revenue per customer and higher satisfaction and loyalty.

We're also different from a telemarketing / teleservices company in that our approach is holistic. We are not a point solution with whom you contract to make "X calls per hour at Y dollars per call". We make outbound calls and take inbound calls but only as a component of an overall engagement. Our programs are built around a specific operational or market challenge. We provide processes and build teams that become completely immersed in our clients' products and business challenge. We provide the people, technology, data analysis & reporting that will address that business need. Our methodology is one of proactive communication, measuring the financial and customer relationship impact of those programs.

No. It's a piece of what we do but not the outcome or end in itself. We are not a point solution. We perform research including customer interviews but only as a component of an overall engagement. We are typically communicating with your customers communicating educational points, assessing the quality of their service interactions with your company, or helping them return your equipment and assessing their satisfaction with the experience.

As a result of our interactions with your customers, we provide you with data-driven, actionable insights so that you know what areas of your customer experience have the most impact on their satisfaction, and where best to focus improvement in your operations.

It's not just about answers to questions, its about what actions to take to measurably improve your business.

We can give you visibility into your customer experience touchpoints that you can't currently get.

Our proactive approach can help identify areas of improvement or challenge before they become critical issues.

As part of a program outcome, we provide data-driven, actionable insights so that you know where best to focus remedial steps in your operations.

We can help you increase subscribers (where applicable), revenue per customer, improve cash flow and reduce Capital Expenditures. Our clients have seen measurable increases in customer satisfaction levels and reduced churn, as well as lower service costs.