Chief
Executive Officer
Ed Barry
Ed Barry, CEO of OnProcess
Technology, provides overall direction of
the company and its development strategy.
Ed founded OnProcess with an unprecedented
approach — outsourced reverse logistics
and customer experience management programs,
based on advanced methods and technologies,
that can be applied to meet the unique performance
goals of clients across industries. Prior
to founding OnProcess Technology, Ed spent
more than 20 years in the software industry
specializing in enterprise and automation
software for large-scale manufacturing and
distribution programs. |
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Management Team
Bill Kenney
- Executive Vice President, Business Development
Robert Kenney - Executive
Vice President, Sales
Pamela Roddy - Vice President,
Operations
Dan Gettens - Vice President,
Products and Managed Services
Rick Lunetta - Vice President
of Human Resources
Karen Kosh - Senior Director of
Client Services
Scott J. Nathan, Esquire - General Counsel
Scott Tellier - Vice President
Charles P. Hanley - Director
of Cable Business Operations
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Bill Kenney
Executive Vice President, Business Development
Bill joined OnProcess
Technology in November of 1999, bringing
with him 20 years of experience in Sales
and Marketing for large multi-national corporations.
At OnProcess, he has developed client relationships in a broad base of
industries, enabling OnProcess
to develop a wide range of solutions-based
processes suitable for our clients’
many requirements.
Bill is also the team
lead for our Business Development and Partner
programs that have been instrumental in
creating profitable relationships with many
of our clients’ outsourced transportation,
repair and logistics service vendors. |
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Robert Kenney
Executive Vice President, Sales
Robert joined OnProcess
Technology in June of 2007, bringing with
him more than 20 years of management experience
in the technology services industry. As
a founding member of three technology services
companies, he helped lead hyper-growth in those firms throughout
the 1990’s to 2006.
At OnProcess, in addition
to being a member of the executive team,
Robert has responsibility for sales
operations, and the development of cross
product sales strategies to expand OnProcess
support to new vertical industries driving
continued revenue growth and geographic
expansion.
Prior to joining OnProcess,
Robert was Director of Professional Services,
NA for Cognizant Technology Solutions. This
assignment was the result of Cognizant acquiring
AimNet Solutions, Inc. where Robert was
a founding member of the management team,
responsible for sales and business development
for the technology services company. Prior
to AimNet, Robert was the President of Alpine
Computer Systems, Inc. a managed services
business focused on infrastructure technology.
Robert received a Bachelor
of Science degree from Boston College Carroll
School of Management with a concentration
in marketing. Robert is active in many civic
and youth sports organizations and resides
in Medway, MA with his wife and three children. |
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Pamela Roddy
Vice President, Operations
Pamela Roddy joined OnProcess
Technology in 2007 as its Vice President
of Operations, responsible for Application
Development, Information Technology and
Contact Center Operations. Prior to joining
OnProcess, Pam had 15 years of contact center,
customer service and account management
responsibility in healthcare and government
services industries.
Pamela came to OnProcess
Technology from MAXIMUS inc. where she served
for five years as the Contract Director.
In the role of Director she had responsibility
for a large government healthcare contract
that employed 400 staff to operate its large
customer service contact center, process
financial transactions and create and distribute
marketing and educational materials. Under
her direction the contact center earned
the Purdue Universities Call Center of Excellence
Certification. Prior to joining MAXIMUS
Pam spent 15 years in healthcare operations
at Fallon Clinic Inc.
Pamela holds a Masters
Degree in Business Administration from the
University of Colorado, and an undergraduate
degree in Occupational Therapy. In addition,
Pamela is a Certified Instructor –
certified by Development Dimensions in Interactive
Management, a Recipient of Women of Distinction
Award presented by the Girl Scouts of America,
and has been a Guest Lecturer at The College
of Call Center Excellence Leadership Training
in Boston. |
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Dan Gettens
Vice President, Market Research and Product Development
Dan Gettens is Vice President
of Market Research and Product Development for OnProcess Technology. Dan is
responsible for the definition, development
and delivery of OnProcess' product offerings,
including the CE360SM and RL360SM
solutions. Dan drives the delivery of Market Research to OnProcess' clients to provide
visibility and actionable insights into
the customer experience.
Prior to joining OnProcess
in 2005, he was Vice President of Global
Business for Corporate Software –
including Global Accounts, Latin America
and Asia Pacific. Dan served as Director
of Global Accounts for Digital and Compaq.
At Digital, Dan’s responsibilities
included management of the Digital Customer
Advisory Board, decision support for U.S.
Sales, pricing and contracts for global
accounts, support for manufacturing and
logistics, and development of the Company’s
worldwide channels strategy.
Dan received a Bachelors
degree from Middlebury, and Masters from
Yale University and Rensselaer. He completed
the Executive Education Program at Babson.
Dan has served as a member of the Advisory
Board of the Pricing Institute. |
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Rick Lunetta
Vice President of Human Resources
Rick Lunetta serves as the Vice
President of Human Resources for OnProcess Technology
and is responsible for the overall direction of
human resources and human resource planning, employment,
training, compensation, benefits, organizational
development and employee relations.
Rick has practiced in the field
of Human Resources for over 20 years. Prior to
joining OnProcess Technology in 2006, he held
a number of senior level HR positions in the fields
of financial services and health care where he
built both regional and national HR infrastructures.
He holds a Bachelors of Arts
in Philosophy, a Masters in Theology and a Masters
in Human Resources Management and Development.
Rick is well respected within the human resource
community as a concerned and active human resource
professional, consultant and board member through
volunteer and work-related initiatives. Rick serves
on Needham's Personnel Board and a number
of ad hoc project committees. He resides in Needham,
MA with his wife and their two children.
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Karen Kosh
Senior Director of Client Services
Karen manages a team of dedicated Client Services professionals to provide delivery of RL360SM and CE360SM services to OnProcess clients located in the Americas, Canada, EMEA and Asia-Pacific.
The Client Services team plays a key role in the development of client solutions in supply chain and customer experience management and is responsible for program implementations, development and growth of strong client relationships and continuous process improvements. Additionally, her team provides ongoing reporting and analytics of ROI and program performance.
Prior to joining OnProcess in 2001, Karen served as Billing Manager, Sales and Service Manager, Project Manager and Compliance / Risk Manager in the banking and transportation industries. At OnProcess, Karen has held positions as Program Manager, Sr. Program Manager and Business Operations Manager before assuming her role in Client Services.
Karen has a combined 18 years of experience in client services, customer service, project and compliance management. She resides in Norton, Massachusetts with her husband and four children.
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Scott J. Nathan, Esquire
General Counsel
Scott has been outside general
counsel for OnProcess since the company was founded
in 1998, assisting with a variety of corporate,
employment and intellectual property issues. Scott
also maintains an independent law practice that
includes matters of intellectual property and technology, computer fraud and abuse, environmental
and insurance coverage.
Scott is the co-author
of "The Legal Framework for Protecting Intellectual
Property," which appears as Chapter 12 of
"The Computer Security Handbook" (4th
ed.), and “The Fundamentals of Intellectual
Property Law,” which appears as Chapter
11 of “The Computer Security Handbook”
(5th ed.). He has written and spoken extensively
about such issues as online privacy, cyberspace
jurisdiction and the legal issues surrounding
the use of open source software.
Scott is admitted
to practice before the United States Supreme Court,
the United States Court of Appeals for the First
Circuit, the Federal District Court for the District
of Massachusetts and the Courts of the Commonwealth
of Massachusetts. He is a member of the
American Bar Association’s Litigation and
Computer Litigation Committees.
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Scott Tellier
Vice President
Scott is responsible for developing
new business and managing and servicing existing
accounts in the cable industry for OnProcess.
Since joining OnProcess in 2000,
Scott has managed an extensive roster of clients
outside of the cable industry. He has been instrumental
in applying OnProcess' unique methodology
to a wide range of industries, including Healthcare,
Technology, Services and Cable. His initiatives
have helped OnProcess expand its offering in customized
asset retrieval as well as introduce new offerings
that help OnProcess clients manage product installations,
increase their service / product utilization and
enhance the customer experience.
Prior to joining OnProcess,
Scott worked as a financial analyst as well as an entrepreneur, managing and owning his own
business.
Scott received his Bachelor's
degree from Lehigh University with a concentration
in Finance.
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Charles P. Hanley
Director of Cable & Wireless Business
Operations
Chap Hanley is responsible for
providing Proactive Customer Resolution services
for companies in Cable TV and wireless. He is also responsible for
developing new opportunities for OnProcess in
the cable television industry.
Prior to joining OnProcess in
2006, Chap served as a General Manager for Adelphia
Communications, directing 100 employees and serving
100,000 customers. Chap spent 20 years in cable
operations, including positions in general management,
marketing and business operations with Continental
Cablevision, AT&T Broadband and Comcast.
Chap received his Bachelor's
degree from Hobart College and a Master's degree
from Dartmouth College. He has also attended the
Greater Boston Executive program at the Sloan School
of MIT. Chap is an active executive board member
on the New England Cable Television Association.
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