| Case
Study – RL360TM End-of-Life
and CE360TM Customer-Install
Management
A medical equipment company was experiencing a
recovery rate of less than 70% on its medical
devices, and the average days-to-return was beyond
75. OnProcess implemented a process which yielded
a recovery rate of above 90% and improved the
velocity of the return to 35 days, resulting in
savings of $550,000/month.
OnProcess also implemented a
phone-based self-install process, which helped
reduce the number of home visits required to train
and install the device. The self-install process
now represents more than 30% of all installs,
at a cost much lower than on-site visits.
By the end of 2006, 90% of its
installations were handled by the
OnProcess self-installation process. Currently,
the resulting savings exceed $200,000/month.
Total monthly savings
= $750,000 ($550,000+$200,000).
Calculate your potential
ROI
|
