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CE360TM - Activation

 

What OnProcess will do

During CE360TM Activation, OnProcess does not just activate a product or service; we educate, gain insight into customer satisfaction, validate eligibility and customer commitment, update customer contact information, and when required, resolve immediate issues raised by the customer.

We also help our clients identify customers’ issues that impede product adoption and identify customer education needs. OnProcess makes it easy for our clients to measure success by providing first call activation statistics and reports on the velocity of activation and activation rates.

Benefits

OnProcess helps you:

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Increase activation rates to achieve higher levels of customer retention
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Increase the rate of first call activations
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Reduce disruptions in service revenue
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Decrease costs to recruit new customers, program members, credit card members, or research panelists to offset those not able to activate
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Decrease customer calls to your customer service center, especially repeat calls
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Increase speed of activation while reducing cost of on-site service calls and total service costs
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