What Do Your Customers Think of Your Service?

How do you know? How do you measure?
How do you close gaps you don't know you have?

OnProcess Technology provides end-to-end managed services for Post-Service Assessment and Remediation, enabling you to identify, understand and improve problem areas in your delivered customer service.

Benefits

OnProcess helps you:

What OnProcess will do

OnProcess quantifies the performance of your service technicians using our Service Performance methodology. We conduct one-on-one interviews with your customers immediately after they receive service. We measure how well your service technicians’ meet your standards, including wait time, response times to emails and phone calls, on-time problem resolutions, on-schedule appointments, and on-time follow-up — maximizing performance.

CE360^TM Service Performance provides proactive communication, analyzes gaps, recommends actions and reports outcomes — from improved service performance to increased customer retention.