What Do Your Customers Think of Your Service?
How do you know? How do you measure?
How do you close gaps you don't know you have?
OnProcess Technology provides end-to-end managed services for Post-Service Assessment and Remediation, enabling you to identify, understand and improve problem areas in your delivered customer service.
Benefits
OnProcess helps you:
• |
Build
superior service and competitive advantage
based on best practices across industries |
• |
Continuously improve
your services ratings, including wait times
and service response times |
• |
Decrease customer
frustration that phone calls and emails are
not responded to as promised |
• |
Implement standards
of excellence for service performance that
strengthen your competitive advantage and
increase customer retention |
• |
Assess service performance and identify opportunities for improvement |
See Where You're Strong - And Where You Need Improvement
OnProcess can even provide detailed, clear reporting on Service performance, from the individual up to any departmental, regional or managerial roll-up level. See at a glance your entire field service performance on any number of metrics that are important to you.
What OnProcess will
do
OnProcess quantifies the performance
of your service technicians using our Service
Performance methodology. We conduct one-on-one
interviews with your customers immediately after
they receive service. We measure how well your
service technicians’ meet your standards,
including wait time, response times to emails
and phone calls, on-time problem resolutions,
on-schedule appointments, and on-time follow-up
— maximizing performance.
CE360TM Service Performance provides proactive communication,
analyzes gaps, recommends actions and reports
outcomes — from improved service performance
to increased customer retention.
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