Search OnProcess.com  
 

 
CE360TM - Post-Service Management

 

What Do Your Customers Think of Your Service?

How do you know? How do you measure?
How do you close gaps you don't know you have?

OnProcess Technology provides end-to-end managed services for Post-Service Assessment and Remediation, enabling you to identify, understand and improve problem areas in your delivered customer service.

Benefits

OnProcess helps you:

• 
Build superior service and competitive advantage based on best practices across industries
• 
Continuously improve your services ratings, including wait times and service response times
• 
Decrease customer frustration that phone calls and emails are not responded to as promised
• 
Implement standards of excellence for service performance that strengthen your competitive advantage and increase customer retention
• 
Assess service performance and identify opportunities for improvement

 

What OnProcess will do

OnProcess quantifies the performance of your service technicians using our Service Performance methodology. We conduct one-on-one interviews with your customers immediately after they receive service. We measure how well your service technicians’ meet your standards, including wait time, response times to emails and phone calls, on-time problem resolutions, on-schedule appointments, and on-time follow-up — maximizing performance.

CE360TM Service Performance provides proactive communication, analyzes gaps, recommends actions and reports outcomes — from improved service performance to increased customer retention.

 

Contact Us
Find out more or stay in touch
Client Success
see how we’ve helped our clients
Blog
see what we’re thinking about - add your thoughts
Can't Find It?
type your query into our site search box

 

CE360™ | RL360™ | PM360™ | Research & Analytics | Industries Served | Case Studies
About Us | Contact Us | Blog | Careers | Home
Copyright © 2008 - 2010 by OnProcess Technology, Inc. All rights reserved.