| Customer
Experience 360SM
Concern
Wireless carriers face increased commoditization
and a noisy promotional environment, making differentiation
difficult and expensive, and forcing competition
based solely on pricing and promotions.
Solution
OnProcess Technology helps Wireless carriers deliver
improved customer service and education about
handset features, thereby increasing customer
satisfaction, usage / adoption and revenue. Brand
preference is reinforced and customer retention
improved.
Reverse Logistics 360SM
Concern
Wireless companies are often faced with difficulties
in the returns process; specifically improving
return rates, decreasing the costs of maintaining
replacement stock, and overcoming limited visibility
into customer issues related to returns –
which often can lead to customer satisfaction
issues.
Solution
By implementing the OnProcess advanced methodology
and custom-designed asset retrieval program, our
clients recover more service inventory at a faster
rate, gain visibility to as close to 100% as possible
of inbound and outbound parts in the returns cycle,
and identify potential customer issues earlier
in the returns cycle, before they become major
problems. This maximizes the use of company inventories,
reduces service costs, and ultimately leads to
increased customer satisfaction.
Case
Studies
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