You don't know what you don't know.
In price-competitive markets,
superior service from your field technicians and
call center representatives can be a key to customer
loyalty and competitive differentiation.
OnProcess Research and Analytics
help you gain better visibility into your customer’s
experience as well as into the costs and performance
of your supply chain, channels, service organizations,
and new products. These insights can help you
improve customer retention, product awareness,
and product utilization — all leading to
increased profitability.
Our process is based on professional
expertise and proven methodology in client management.
Phone-based, web-based, on-demand and in-depth
interviews can be conducted in six languages.
Included in our enhanced Research
and Analytics offerings are:
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Customized research to meet
your business objectives, ranging from quick
on-demand diagnostic surveys to multi-year
studies |
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Peer-group analysis of service performance |
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Customer experience management best practices
and metrics |
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Tracking studies to assess policy adherence
of your logistics providers, channel members
and service organizations |
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Customer life cycle management analysis
and reporting |
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Customer satisfaction, loyalty and retention
research and reporting |
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Scorecards for channel members, logistics
providers, and service organizations |
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Analytics that capture measurable improvements
in your programs and policies compared to
a control group |
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Proven methodology that includes phone-based
structured interviews, web-based surveys,
and in-depth interviews — all using
in-house resources |
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Segmentation studies to support your strategic
objectives for the acquisition of new customers,
as well as increased customer activations,
upgrades, and retention |
Our product includes a customized
executive report, with charts, business commentary
and recommendations. The end results are insights
that you can act on to maximize the efficiency
of your processes and to meet your goals for measurable,
sustainable competitive advantage.
Today OnProcess Technology supports
market leaders in Telecom Wireless Services, Computer
Products and Services, Consumer Research, Cable
/ Media Services, Telecom Equipment Manufacturing,
Financial Asset Management, Security Products,
Health Care Products, Medical, Consumer Research
and Printer Manufacturing.
To see more detailed examples
of applied research programs, click one of the
links on the left.
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