| •
|
Proactively educate customers
on the returns process |
| •
|
Objectively assess the costs and financial
benefits of end-of-life product returns |
| •
|
Gain early visibility into customer questions
about product returns |
| •
|
Monitor changes in customer loyalty through
out the returns cycle |
| •
|
Track returns results, including the rate
of returns and velocity of returns |
