| •
|
Respond more quickly and efficiently
to your customer needs during product alerts
and recalls |
| •
|
Build a process for product recalls that
is scalable, auditable and compliant with
your Company practices |
| •
|
Proactively educate customers on the recall
process |
| •
|
Gain early visibility into customer questions
related to product recalls -- before they
become major issues |
| •
|
Objectively monitor changes in customer
satisfaction and loyalty through out the recall
cycle |
| •
|
Monitor returns results, including the rate
of returns and velocity of returns |
