| •
|
Proactively educates customers
on your trade-in program, including the benefits
and incentives for users of competitors’
products to trade-up |
| •
|
Validates customer eligibility for trade-ins |
| •
|
Resolves customer issues and handles exceptions |
| •
|
Manages the return of the trade-in product |
| •
|
Confirms to the customer that their trade-in
has been received and / or recycled, while
providing education on your environmental
initiatives |
