OnProcess Warranty and Order Administration Services



	RL360™- Warranty / Order Administration

Cut Costs, Gain Flexibility, Improve Service Levels and Drive Increased Warranty Renewal Revenue

With OnProcess Technology's RL360™ Warranty & Order Administration Services, you can have a single point of contact for managed warranty services including back-office administration, determination of service eligibility, Order and RMA handling, reporting and analysis.

Benefits

OnProcess helps you to:

•	Efficiently review RMAs, and quickly resolve customer issues and questions
•	Implement an end-to-end RL solution that reduces costs, increases visibility and enhances customer satisfaction
•	Proactively educate customers on the benefit of warranty renewal, leading to increased services revenue
•	Track warranty abuse and detect warranty fraud

What OnProcess will do

Clients engage OnProcess to manage RMA review and approval. OnProcess manages order queues, handles exceptions, and monitors order status.

As part of an end-to-end RL360™ solution, OnProcess:

•	Authorizes the customer RMA that initiates shipment of the new, placement product under an advanced exchange program
•	Administers warranty programs
•	Reviews customers eligibility for warranty
•	Informs customers about the process for warranty renewal – before the customer’s warranty expires

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