When presenting in the Reverse Logistics space, executives often ask, “What is the bottom line? How much will this cost me? How much will this save me?” Presenting Return on Investment (ROI) results, also referred to as the “so what” factor, is extremely important, particularly in the current economic environment. Return on Investment refers to [...]
Focus on the Customer and Win in the Downturn
December 12, 2008 By 3 Comments
It seems obvious enough, but when things get tight and cuts loom, sometimes it’s important to take a moment and remember what you can’t afford to forget. Here’s a good article from InsideCRM.com: Every economic downturn in history has inevitably been followed by an upturn, so embracing a good customer strategy during a slump will [...]
A Guide to Interviewing Techniques
December 8, 2008 By 1 Comment
Today’s business climate requires companies to operate efficiently. One way to reduce unnecessary costs is making the right hiring decisions. This post will focus on interview techniques and introduce a tracking methodology that allows the user to keep score of his interview success rate. The first step to hiring the right employee is conducting [...]
