http://www.estebankolsky.com/2009/08/31/master-interviews-frank-eliason-comcastcares/ Here is a great little interview with Comcast’s Frank Eliason, who has become the ‘face’ in front of Comcast’s very forward-looking approach to the use of social media to improve the Customer Experience. Here are a couple of the most interesting quotes: ‘The ROI conversation cracks me up, as I hear it all the [...]