Clients & Users: We welcome your input on our current website: Please take a moment and complete the short survey available in our OnProcess Technology Clients & Users Group on LinkedIn. Your input is valuable and appreciated. –sk
http://experiencematters.wordpress.com/2010/05/24/survey-shows-strong-customer-experience-ambitions/ Interesting initial window into the customer experience assessments companies give themselves. One quick observation was the possible disconnect between leadership roles owning this process versus roadblocks to implementation. If you’re a senior manager with responsibility for CE, and yet you can’t make it the organization’s priority, what does that say?