http://riverstar.com/blog/id/3052/the-verdict-is-out-americans-prefer-american-call-center-agents (edited for punctuation –sk) Survey on Riverstar Customer Experience Blog My first article on this topic seemed to bring about a good number of discussions in various LinkedIn groups. So, I aggregated all of the comments across multiple LinkedIn group discussions, our web site and a few other sites where we post. There were [...]
Blog Post: The Verdict is Out: Americans Prefer American Call Center Agents
August 30, 2010 By Leave a Comment
Bidding war between HP and Dell
August 23, 2010 By Leave a Comment
Bidding war between HP and Dell. NEW YORK (CNNMoney.com) — Hewlett-Packard said Monday it has submitted a bid to acquire data-storage company 3PAR for $1.6 billion, a 33.3% premium to the offer proposed by HP rival Dell last week.
How to Get to Service Supply Chain Excellence
August 17, 2010 By Leave a Comment
Spend less than two minutes on this presentation and see the OnProcess Technology® end-to-end approach to excellence in Service Returns Management. –sk
Reducing Remorse Returns
August 12, 2010 By Leave a Comment
With the upcoming ‘tax-free’ weekend in Massachusetts, we thought it might be timely to again share our five minute overview on the problem of Remorse Returns, along with some initial suggestions on how we can help you reduce them. We’ve been working with clients in Telecom, Wireless and other industries on this troublesome topic, with [...]
Article: Why Your Customers Don't Want to Talk to You
August 10, 2010 By Leave a Comment
Fascinating article in the Harvard Business Review http://blogs.hbr.org/cs/2010/07/why_your_customers_dont_want_t.html 8:36 AM Wednesday July 28, 2010 by Matt Dixon and Lara Ponomareff Have you ever walked into an airport, seen that there is nobody in line at the check-in counter, but still made a bee-line for the self-service kiosk? Better yet, have you everwaited in line for [...]
