How do you measure success in reverse logistics / product returns? For example, the advanced exchange of computers and PCs under warranty. Returns of cable boxes. Returns of PDAs. Returns of medical devices. Returns that account for 1/2% to 5% of sales, or more for some product lines. Consider the following scenario: Sales for a [...]
Article: There's a Cable Set-Top Revolution Goin' On
October 20, 2010 By Leave a Comment
Link to Original story in Light Reading: Cable There’s a Cable Set-Top Revolution Goin’ On OCTOBER 19, 2010 The traditional notion of the cable set-top box (STB) is being radically redefined. The STB, the primary cable component inside millions of US homes, is morphing, expanding, and extending with new features and functionality. STBs are shrinking [...]
Article: Logistics Outsourcing Picks Up Steam
October 13, 2010 By 1 Comment
Link to original article: http://www.edn.com/article/510910-Logistics_outsourcing_picks_up_steam.php Logistics outsourcing picks up steam OEMs and ODMs in the electronics industry are increasingly offloading their logistics. That includes everything from shipping and warehousing to assembly and programming. By Rob Spiegel, Contributing editor — EDN, October 11, 2010 Outsourced logistics services have grown at a fast clip in the past [...]
OPT Job Posting: Lean Six Sigma Project Coordinator
October 12, 2010 By 1 Comment
The Lean Six Sigma Project Coordinator will support OnProcess’s efforts to implement Lean Six Sigma projects within the company. He/She will assist the Lean Six Sigma Steering Committee in the selection, planning and implementation of all Lean Six Sigma projects. The Project Coordinator will use project management methodology to track adherence to project objectives and [...]
HBR Article: Beating the Market with Customer Satisfaction
October 6, 2010 By 1 Comment
Even though this article is about three years old, I found it interesting in its linking of Customer Satisfaction to tangible financial outcomes – something we are constantly impressing upon our clients and prospects. –SK Beating the Market with Customer Satisfaction by Christopher W. Hart If you’re looking to boost customer satisfaction, one of the most [...]
Remorse Returns Repost
October 1, 2010 By Leave a Comment
We recently realized that, in our haste to multi-task, we posted a presentation about Remorse Returns without a valid link. That has since been corrected, and here’s the original post – albeit too late to be in context for the August “tax-free weekend” in Massachusetts. Nonetheless, for Retailers, Wireless providers, Broadband providers, or any business [...]
Research Analyst Position Available
October 1, 2010 By Leave a Comment
Here’s the listing on our website. A great entry job for a recent grad or early career data cruncher.
