Forrester’s comprehensive evaluation of the customer experience at over 150 companies includes some major recommendations which coincidentally overlap with services provided by OnProcess Technology in Ashland MA.
Original post by Frank Eliason: http://www.eliasonfamily.info/blog/?p=1168 [OPT Take: Many readers may know of Frank Eliason from his ground-breaking social media work at Comcast (full disclosure: a client of OPT). Since then he's moved on to Citibank in a senior role. He blogs on customer service both professionally and personally. This particular post is from his [...]
OnProcess in 2011 will again be attending, sponsoring and exhibiting at the upcoming Reverse Logistics Trade Show in Las Vegas from February 7th through the 9th. Of particular note, we will be rolling out our new, broader positioning on comprehensive Service Supply Chain Optimization, about which you will definitely want to learn more. In addition, we [...]
From http://newsroom.cisco.com/dlls/2011/ts_010311b.html Keeping Consumer Electronics Simple January 3, 2011 By John Dodge First, there was Web 2.0. Now, there’s Consumer Electronics 2.0 (CE 2.0). As you can imagine, CE 2.0 aims to take consumer electronics to the next level in simplicity and functionality. More specifically, CE 2.0 strives to make devices “radically simpler to use, seamlessly interoperable, highly-connected [...]