Forrester’s comprehensive evaluation of the customer experience at over 150 companies includes some major recommendations which coincidentally overlap with services provided by OnProcess Technology in Ashland MA.
Article: Charter-ing a Course?
January 25, 2011 By Leave a Comment
Link to Original Article: http://www.cablefax.com/cfp/just_in/Charter-ing-a-Course_44867.html By Michael Grebb Remember when we all thought TiVo was dead meat? Cable and satellite companies, which years ago began integrating DVR functionality into set tops, were going kill the scrappy DVR pioneer. Fast forward to today, and the TiVo narrative has changed significantly. Hand it to pres/CEO Tom Rogers: [...]
Blog Post: How Much Are You Willing to Pay for Good Service?
January 10, 2011 By 1 Comment
Original post by Frank Eliason: http://www.eliasonfamily.info/blog/?p=1168 [OPT Take: Many readers may know of Frank Eliason from his ground-breaking social media work at Comcast (full disclosure: a client of OPT). Since then he's moved on to Citibank in a senior role. He blogs on customer service both professionally and personally. This particular post is from his [...]
Discount on Reverse Logistics Trade Show, Las Vegas Feb 7-9
January 5, 2011 By 2 Comments
OnProcess in 2011 will again be attending, sponsoring and exhibiting at the upcoming Reverse Logistics Trade Show in Las Vegas from February 7th through the 9th. Of particular note, we will be rolling out our new, broader positioning on comprehensive Service Supply Chain Optimization, about which you will definitely want to learn more. In addition, we [...]
Article: Keeping Consumer Electronics Simple
January 3, 2011 By Leave a Comment
From http://newsroom.cisco.com/dlls/2011/ts_010311b.html Keeping Consumer Electronics Simple January 3, 2011 By John Dodge First, there was Web 2.0. Now, there’s Consumer Electronics 2.0 (CE 2.0). As you can imagine, CE 2.0 aims to take consumer electronics to the next level in simplicity and functionality. More specifically, CE 2.0 strives to make devices “radically simpler to use, seamlessly interoperable, highly-connected [...]
