Why OnProcess Uses Control Groups Editor’s Introduction: Our sales team is frequently asked why we adhere to a rigorous application of control group methodology in gauging the performance of our various programs in both Asset Retrieval and Customer Experience. The questions tend to fall into a few main categories: What’s a control group? If your [...]
Article: Connected TVs as Single Point of Failure
March 31, 2011 By Leave a Comment
OPT Take: Implications for Cable TV/Consumer Electronics service, asset retrieval, CapEx Original article: http://www.v-net.tv/newsdisplay.aspx?id=705 28-Mar-2011 by Philip Hunter Connected TV The debate over whether future connected TV services will be delivered straight from the cloud to thin client devices or via a ‘fat’ multimedia gateway in the home raged throughout the IP&TV World Forum in London [...]
The Importance of Following Up on Customer Issues
March 23, 2011 By Leave a Comment
By Elizabeth Swenson- Sr. Program Manager OnProcess has been working on behalf of Polycom for over 2 years in the area of Asset Recovery; and during this time, we have worked towards building a lot of best practices into the process. Recently during our call process, we received an email from a customer that was [...]
OnProcess & Steve Blaz: Service Supply Chain Optimization White Paper
March 1, 2011 By Leave a Comment
As a Reverse Logistics professional, you know the challenges involved in running a successful service parts operation. And while getting high returns rates and velocities on your service parts are critical goals, you know that there is so much more on your plate – so many operations, vendors, data points, reports – all of which [...]
