Colleagues, one of the issues that got the most attention at our recent Client Experience Forum was that of the final disposal of customer equipment. It’s becoming clear that, increasingly, it’s the manufacturer of the equipment who is held responsible when it is found in landfills or other disposal situations. Our group felt that this [...]
Is Self-Service Good Service?
July 8, 2011 By Leave a Comment
Apparently Albertson’s doesn’t think so. They’re removing their self-service checkout aisles. As the above-linked article states, “Our customers are our highest priority – and we want to provide them with a great experience from the time they park their car to when they leave,” Christine Wilcox, Albertsons LLC spokesperson told Progressive Grocer. “As we’ve changed [...]
