By Bhaskar Banerjee The three big cost buckets for a service business are: cost of labor/technicians cost of parts cost of back-office (call center, tech support etc.) The most effective way to resolve a customer problem is by successfully troubleshooting it remotely (by the tech support team). A part or a tech or both may [...]
Levers of Service Supply Chain Optimization – A Series
March 16, 2012 By Leave a Comment
Preface So many enterprises are now recognizing that a well-run service organization can be a critical success factor, by helping to differentiate themselves against competitors on the basis of service excellence. The question then becomes, ‘how do you get there?’; and the answers are numerous, and the complexity can be daunting. By briefly discussing and [...]
Webinar March 22: KPMG’s Grant Gordon – Optimize Your Service Supply Chain
March 13, 2012 By Leave a Comment
Register now! Optimize Your Service Supply Chain – A Webinar with KPMG’s Grant Gordon, hosted by OnProcess Technology, Inc. Join us for a Webinar on March 22 Space is limited. Reserve your Webinar seat now at: https://www1.gotomeeting.com/register/717399385 OnProcess Technology, Inc. is pleased to host an informative Webinar featuring Grant S. Gordon, Managing Director of KPMG’s [...]
Attending Field Service 2012? Get a Discounted Rate on Us!
March 12, 2012 By Leave a Comment
http://www.wbresearch.com/fieldserviceusa/home.aspx OnProcess Technology will be one of the sponsors and exhibitors at this year’s Field Service event in Las Vegas, April 16-19. If you’re considering attending, we’re glad to make it a little easier – just enter our hosting code, 107236XV90, when prompted in the registration process and you’ll receive a 25% discount on the applicable [...]
OnProcess in the News
March 1, 2012 By Leave a Comment
http://www.digitaljournal.com/pr/605505 http://www.prweb.com/releases/2012/2/prweb9238845.htm
