UPDATE: You may view the entire NECTA event broadcast here. Clients and colleagues of New England MSOs: Please join us at the 2012 NECTA Convention & Exhibition Wednesday, July 11 through Friday, July 13, 2012 Newport, RI. In particular, we invite you to the Business Opportunities Panel on Day 2 at 1:30 PM, which will be [...]
Learn About OnProcess SSCO In About Four Minutes
June 26, 2012 By 6 Comments
Service Supply Chain Optimization An Integrated Approach to Improving Post-Sales Service Operations and Related Customer Experiences Unless you’re a current client of ours, there’s a good possibility that there’s a lot you don’t know about OnProcess Technology. Well, if your enterprise has a post-sales service organization, we encourage and invite you to watch the four-minute [...]
OnProcess Technology Growth Fuels New Hires
June 18, 2012 By 1 Comment
ASHLAND, MA (USA) – (June, 2012): Growth in new client engagements, as well as an acquisition, has driven several new senior-level hires at Ashland, MA-based OnProcess Technology, a provider of services and consulting to large scale enterprises with aftermarket service operations. William B. Gerraughty, Jr., Chief Financial Officer With experience in both growth and “turn-around” [...]
White Paper – Service Supply Chain Optimization: Why Only a Comprehensive, Integrated Approach Will Do
June 15, 2012 By 2 Comments
OnProcess Technology has published a new White Paper on the topic of Service Supply Chain Optimization. As more companies struggle to find margin in increasingly commoditized markets, the idea of differentiating on service quality, instead of on price or features, becomes very attractive. By excelling in service delivery, companies which might otherwise only make an [...]
What Gets Measured: “OnResults” and “OnProcess” in Service Supply Chain Optimization
June 11, 2012 By 1 Comment
by Dan Gettens, Chief Research Officer, OnProcess Technology, Inc. [Our Chief Research Officer, Dan Gettens, has written another in his ongoing “What Gets Measured” series of blog posts. The first one was extremely popular and had high pass-along value, as was the second, so we suspect you will find this one to be as well. –sk] In the race [...]
Come See Us at Interlog 2012!
June 8, 2012 By 1 Comment
Of course we’ll be at next week’s Interlog 2012 in Dallas! If you’re planning to be there, make sure you come visit us and be there for our own VP of Solutions Engineering, Karen Kosh, as she holds forth in a panel discussion on Monday. We’ll be there to enlighten all about the virtues of [...]
OnProcess Technology Adds To HQ Space
June 5, 2012 By 2 Comments
ASHLAND, MA — OnProcess Technology recently increased the total footprint at its Ashland, MA Headquarters to 37,753 square feet. Recent new business wins, as well as program expansions within their industry-leading clientele in technology, networking, broadband, wireless and medical devices, led to the expansion of 9,180 square feet of additional office and work space, adding dozens of [...]
Supporting the Tidal Wave of New Technology Product Rollouts
June 4, 2012 By 3 Comments
by Bhaskar Banerjee & Steve Kirstein, OnProcess Technology, Inc. The higher bandwidth and higher speed that are now available to Cable/Broadband and Telecom companies is allowing them to create many interesting products for what is quickly becoming a “connected” or “smart” home. While home security and monitoring are initial offerings in this context, the [...]
Research Survey – Key Trends in Optimizing the Service Supply Chain
June 1, 2012 By 4 Comments
Aberdeen Group’s Service Management team, in partnership with OnProcess Technology, is conducting a research survey to highlight the key trends in regard to Optimizing the Service Supply Chain. This research project will also explore the challenges and necessary capabilities needed to support a global service operation. We invite and encourage you to take part in [...]
