OnProcess Technology has published a new White Paper on the topic of Service Supply Chain Optimization.
By excelling in service delivery, companies which might otherwise only make an occasional, and costly, hardware sale can turn their post-sales service operations into profit centers; earning high-margin, annuity revenues in the form of service contracts, and creating formidable barriers to exit through high customer satisfaction.
One of the fundamental challenges to accomplishing this goal tends to be the cross-functional nature of service operations themselves. Usually, the combination of multiple departments, multiple vendors, multiple systems and multiple manual processes makes finding a comprehensive solution nearly impossible to define, organize and implement.
In this White Paper, we discuss these challenges in detail and provide suggestions on how to proceed to transform the post-sales service operation. Real-world case studies are provided.
To obtain your copy of this White Paper, please visit http://www.onprocess.com/SSCO .