What is “Best-in-Class” Performance?
Find out by downloading this report, sponsored by OnProcess Technology.
Aberdeen Group has released a new research report: Optimizing the Service Supply Chain: Managing the Network to Link the Customer to Satisfaction. As a key sponsor of this research, OnProcess is able to offer you a complimentary copy by download until August 31, 2012 by clicking on this link.
UPDATE: You may continue to download the study by clicking on this link, or the picture at right.
Co-authors Sumair Dutta and Aly Pinder, Jr. have surveyed over 140 service organizations on a variety of metrics and parameters, including those firms’ assessment of their performance as it compares to those they consider “Best-In-Class”. It makes for fascinating and compelling reading – and should be a wake-up call for any company with post-sale service operations.
It should be noted that OnProcess Technology had, and has, no editorial or research rights, and the facts and analysis of this report remain the exclusive product of Aberdeen Group. OnProcess Technology is pleased to underwrite part of the cost of this report in order to help bring fact-based research in this important area to corporations worldwide at no cost.
So – take advantage of this opportunity – download your copy of this valuable research today!