As part of the Digital Home Summit in September, there will be a Webinar to discuss issues related to the Digital Home on August 28th, at 2:00 PM EDT. Please join OnProcess Technology’s Chief Research Officer, Dan Gettens, and a top-flight panel for this Webinar from Telecompetitor. Consumers are increasingly turning to a range of [...]
Better Understanding NTF: How to Reduce “No Trouble Found” Returns – Survey
August 16, 2012 By 6 Comments
For so many companies, a significant percentage of all part or product returns ends up in the category “No Trouble Found”, or NTF. NTF is specifically characterized by a product which fails (or appears to fail) in the field, but when it is returned to the OEM for testing, it does not fail. In other [...]
Join Us at the Digital Home Summit, September 26-27, Dallas
August 16, 2012 By 3 Comments
UPDATED September 24 If you are in the Broadband/MSO space and want to stay at the leading edge of the rapidly growing “Connected Home” space, you will want to attend the Digital Home Summit, September 26th and 27th, in Dallas, TX. OnProcess Technology are the exclusive Platinum Sponsors of this event, which “is the premier [...]
A Leader in Teleconferencing Fine-Tunes Its Critical Parts Operation
August 2, 2012 By 1 Comment
Link to original article in Supply Chain Brain Nice article on one of our outstanding clients, Polycom. SupplyChainBrain | July 06, 2012 Polycom Inc. turns to a specialist in expedited logistics, to ensure rapid turnaround of defective and spare parts in its reverse-logistics chain. For all the communications technology in the world, there’s no substitute for [...]