For so many companies, a significant percentage of all part or product returns ends up in the category “No Trouble Found”, or NTF.
NTF is specifically characterized by a product which fails (or appears to fail) in the field, but when it is returned to the OEM for testing, it does not fail. In other words, the failure occurs (or seems to occur) in the field, but cannot be reproduced in the lab.
With the cost of returns already so high, the prospect of successfully reducing NTF returns becomes particularly attractive as a major factor in both reducing related costs as well as preventing negative customer experiences and associated damage to your brand.
There are many factors and contributors to NTF – we’re already working with several OEMs and other clients to quickly and significantly reduce NTF caused by inadequate understanding of product features & functionality, and we’re developing other processes and methodologies to address the many other factors which may be contributing to NTF.
By taking part in this quick (4 minute) survey, you can help contribute both to our understanding of which factors tend to affect NTF most, as well as prioritize efforts to eliminate this costly phenomenon. All responses will remain completely confidential, and only be presented in the aggregate for analysis. By participating you will also automatically receive a copy of the upcoming OnProcess Technology White Paper on “No Trouble Found” Returns and Best Practices for Their Reduction”.
Thanks for your participation!