OnProcess Technology provides supply chain optimization and customer experience management services to some of the world’s leading technology companies; giving them visibility into, control of, and actionable data-driven insights from, their service supply chain and customer experience processes. The idea for OnProcess began in 1998 when Ed Barry, a former software executive with more than 20 years in enterprise and automation software for large-scale manufacturing and distribution programs, accepted the challenge of building a more efficient reverse logistics management system for a Fortune 500 client.
Since that first effort, OnProcess has pioneered the development of comprehensive service supply chain optimization programs using advanced methods and technologies that can be applied to meet the specific performance goals of its clients. In the years that have followed, our service offerings have grown and diversified along with our client base, but always with the core component contained in Our Mission – to provide measurable, predictable and sustainable results for our clients.
Today, OnProcess Technology conducts business in thirteen languages for multinationals in the Americas, Europe and Asia. Our clients are leaders in Broadband/Cable, Wireless Communications, Logistics & 3PLs, Medical Devices, Consumer Electronics OEMs and Retailers, and Infrastructure Technology. Most have been with us for well over five years.
Working with OnProcess saves our client companies millions of dollars annually, and measurably improves their customer satisfaction levels; providing them with the ability to compete favorably with competitors – even in mature markets – by differentiating on operational and service excellence, rather than price.