We recently posted about our PTR (Propensity to Return) analysis model which provides significant benefits to companies with high levels of No Trouble Found and/or Remorse Returns in the retail electronics space. We published a White Paper outlining the problem and our solution which has been very well received to date. At our recent Client [...]
Using Advanced Data Analytics to Drive Breakthrough Business Outcomes
May 1, 2013 By Leave a Comment
SSCO – Client Event Discussion: San Jose, April 2
April 9, 2013 By 1 Comment
by Bhaskar Banerjee, Chief Solutions Officer, OnProcess Technology OnProcess recently organized a panel discussion on Service Supply Chain Optimization (SSCO) as part of a full-day Client Event in San Jose, CA. The panel members were distinguished service leaders from major technology companies. The scope of the discussion was based on challenges the technology companies are [...]
Sofia Center of Excellence Extends OPT Reach in EMEA
March 18, 2013 By 1 Comment
The recent spin-up of our Center of Excellence in Sofia, Bulgaria (press release) has continued apace, with expansions in our client programs and assignment of new leadership roles. One of the latter is Daniela Dolaptchieva, who joins the OnProcess EMEA team as the Manager of Human Resources. Daniela will administer all Human Resources activity at the [...]
UPDATE: Initial Results from an MSO Truck Roll Reduction Program
February 26, 2013 By 1 Comment
As described in our post on January 23rd, OnProcess has rolled out some increasingly sophisticated capabilities to help MSOs manage and reduce their service issue-related truck rolls. One such program, which debuted in early 2013, has already shown very positive outcomes. The program includes goals to improve several metrics applicable to service events, including: Increase [...]
Innovative Approaches in Consumer Electronics Returns Reduction
January 30, 2013 By 4 Comments
Using Data Analytics & Customer Feedback to Save OEMs & Retailers $Millions Product returns of consumer electronics have been, and continue to be, a costly component of doing business for both retailers and OEMs. With margins continually squeezed and high competitive pressures, the load of handling a return can be devastating to financial results. Further, [...]
Reducing Truck Rolls for MSOs Using Innovative Proactive Techniques
January 23, 2013 By 3 Comments
Feb, 2013: See also the follow-up case example of these techniques and concepts by clicking here. We’ve been pushing the envelope of late for our clients in the Broadband MSO space. Using our People, Process and Technology capabilities we’ve developed, and are currently achieving breakthrough results with, a service designed to proactively avoid unnecessary service visits and [...]
Logistics Optimization for Service Orders
January 10, 2013 By 2 Comments
by Bhaskar Banerjee, Chief Solutioning Officer, OnProcess Technology, Inc. There are many cost components associated with service orders: cost of parts, cost of labor (technicians), cost of order administration cost of logistics (i.e. shipping the part). As service businesses try to become more efficient, its important to look at each of these cost elements and [...]
