We recently posted about our PTR (Propensity to Return) analysis model which provides significant benefits to companies with high levels of No Trouble Found and/or Remorse Returns in the retail electronics space. We published a White Paper outlining the problem and our solution which has been very well received to date. At our recent Client [...]
Using Advanced Data Analytics to Drive Breakthrough Business Outcomes
May 1, 2013 By Leave a Comment
Sofia Center of Excellence Extends OPT Reach in EMEA
March 18, 2013 By 1 Comment
The recent spin-up of our Center of Excellence in Sofia, Bulgaria (press release) has continued apace, with expansions in our client programs and assignment of new leadership roles. One of the latter is Daniela Dolaptchieva, who joins the OnProcess EMEA team as the Manager of Human Resources. Daniela will administer all Human Resources activity at the [...]
UPDATE: Initial Results from an MSO Truck Roll Reduction Program
February 26, 2013 By 1 Comment
As described in our post on January 23rd, OnProcess has rolled out some increasingly sophisticated capabilities to help MSOs manage and reduce their service issue-related truck rolls. One such program, which debuted in early 2013, has already shown very positive outcomes. The program includes goals to improve several metrics applicable to service events, including: Increase [...]
The Hidden Economics of Service Order Management
December 19, 2012 By Leave a Comment
When we work with clients on the various aspects of their service order management processes, you’d be surprised what we find — and what we’re able to improve. –sk
Managing Reverse Logistics in BRIC Nations
September 24, 2012 By 2 Comments
Unique Challenges and a Case Study By Jeff Larson & Debojit Das, OnProcess Technology, Inc. The value of an effective reverse supply chain can be tremendous to an organization. A well-managed process improves defective return rates, increases inventory turns, and reduces the need to purchase new inventory. Designing and managing a reverse logistics solution is [...]
Are Set-Top Boxes Going Away?
May 22, 2012 By 2 Comments
Apparently opinions differ on the future of the set-top box — though this is not the first prediction of its demise. Even should they be replaced by system-based functionality, the likely scenario is that the more complex boxes, including HD and DVR capabilities, will remain for some time. Given that they are the more expensive [...]
Discounted Registration for RL Amsterdam Show, June 19 – 21, 2012 – Please Join Us
May 15, 2012 By Leave a Comment
OnProcess Technology will be exhibiting and co-presenting at this year’s Reverse Logistics show in Amsterdam from June 19 – 21st. Please join us and, as a friend of OnProcess, you’ll be able to enjoy a $1500 discount on your registration. If you’d like to hear about the latest topics of interest to those involved in [...]
Implementing an Industrial-Strength Process for Managing Advanced-Exchange / Asset Retrieval
April 9, 2012 By Leave a Comment
by Dan Gettens, Chief Research Officer, OnProcess Technology Part II – What’s achievable? Let’s consider what is realistic and achievable with an improved advanced exchange process. Based on our primary research, here are some findings. What’s important to the customer during advanced exchange? What outcomes are achievable by an OEM, supplier or service provider? Being [...]
Implementing an Industrial-Strength Process for Managing Advanced-Exchange / Asset Retrieval
April 4, 2012 By Leave a Comment
by Dan Gettens, Chief Research Officer, OnProcess Technology Part I: The Challenge Reverse logistics (RL) / asset retrieval is frequently described as both “challenging” and “complex.” RL may be many times more complex than forward logistics. A company can achieve outstanding results in reaching forward logistics target goals and lowering their days of [...]
OnProcess in the News
March 1, 2012 By Leave a Comment
http://www.digitaljournal.com/pr/605505 http://www.prweb.com/releases/2012/2/prweb9238845.htm
