We recently posted about our PTR (Propensity to Return) analysis model which provides significant benefits to companies with high levels of No Trouble Found and/or Remorse Returns in the retail electronics space. We published a White Paper outlining the problem and our solution which has been very well received to date. At our recent Client [...]
Using Advanced Data Analytics to Drive Breakthrough Business Outcomes
May 1, 2013 By Leave a Comment
Innovative Approaches in Consumer Electronics Returns Reduction
January 30, 2013 By 4 Comments
Using Data Analytics & Customer Feedback to Save OEMs & Retailers $Millions Product returns of consumer electronics have been, and continue to be, a costly component of doing business for both retailers and OEMs. With margins continually squeezed and high competitive pressures, the load of handling a return can be devastating to financial results. Further, [...]
Better Understanding NTF: How to Reduce “No Trouble Found” Returns – Survey
August 16, 2012 By 6 Comments
For so many companies, a significant percentage of all part or product returns ends up in the category “No Trouble Found”, or NTF. NTF is specifically characterized by a product which fails (or appears to fail) in the field, but when it is returned to the OEM for testing, it does not fail. In other [...]
An Ounce of Prevention…of Consumer Electronics Returns
May 11, 2012 By Leave a Comment
by Bhaskar Banerjee, Chief Solutions Officer, OnProcess Technology In the Consumer Electronics industry, particularly with complex devices such as modern appliances, PCs, cell phones, televisions and related boxes, the overall cost of returns can be as high as 6% of revenues. Yet, of those returns, only 5 – 10% are due to manufacturing defects. The [...]
See OnProcess at the Customer Experience & Retention Event May 23-25
May 12, 2011 By 1 Comment
OnProcess is a Silver Sponsor at the upcoming Customer Experience & Retention event in Boston, May 23 – 25th. The event is being held at the Westin Boston Waterfront, 425 Summer St. Boston. Of particular interest – our client, Anita Kalin, VP Marketing Business Services, Northeast Division for Comcast, will be presenting a joint case study [...]
“What Gets Measured”: Control Group Methodology
March 31, 2011 By Leave a Comment
Why OnProcess Uses Control Groups Editor’s Introduction: Our sales team is frequently asked why we adhere to a rigorous application of control group methodology in gauging the performance of our various programs in both Asset Retrieval and Customer Experience. The questions tend to fall into a few main categories: What’s a control group? If your [...]
Article: Keeping Consumer Electronics Simple
January 3, 2011 By Leave a Comment
From http://newsroom.cisco.com/dlls/2011/ts_010311b.html Keeping Consumer Electronics Simple January 3, 2011 By John Dodge First, there was Web 2.0. Now, there’s Consumer Electronics 2.0 (CE 2.0). As you can imagine, CE 2.0 aims to take consumer electronics to the next level in simplicity and functionality. More specifically, CE 2.0 strives to make devices “radically simpler to use, seamlessly interoperable, highly-connected [...]
