by Bhaskar Banerjee, Chief Solutions Officer, OnProcess Technology OnProcess recently organized a panel discussion on Service Supply Chain Optimization (SSCO) as part of a full-day Client Event in San Jose, CA. The panel members were distinguished service leaders from major technology companies. The scope of the discussion was based on challenges the technology companies are [...]
OnProcess Continues Its Commitment to Community
November 29, 2012 By 2 Comments
As one of its six “Core Values” or operating principles, OnProcess Technology, Inc. of Ashland, MA lists a commitment to “Community Through Teamwork”. The commitment states: Community Through Teamwork We work together to create a community that is respectful, diverse, challenging, and rewarding. We… recognize individual and team accomplishments listen to each other and value [...]
Digital Home Summit: Think Like A Start-Up
October 4, 2012 By 2 Comments
OnProcess Technology’s Robert Kenney and Scott Tellier recently delivered the keynote address at the Digital Home Summit in Dallas. Telecompetitor, the organizer of the event, published a nice summary of the event with an interesting video interview of Robert and Scott. Watch the full interview here. If you would like a copy of the keynote [...]
Better Understanding NTF: How to Reduce “No Trouble Found” Returns – Survey
August 16, 2012 By 6 Comments
For so many companies, a significant percentage of all part or product returns ends up in the category “No Trouble Found”, or NTF. NTF is specifically characterized by a product which fails (or appears to fail) in the field, but when it is returned to the OEM for testing, it does not fail. In other [...]
New Aberdeen Research Report – “Optimizing The Service Supply Chain”
July 2, 2012 By 3 Comments
What is “Best-in-Class” Performance? Find out by downloading this report, sponsored by OnProcess Technology. Aberdeen Group has released a new research report: Optimizing the Service Supply Chain: Managing the Network to Link the Customer to Satisfaction. As a key sponsor of this research, OnProcess is able to offer you a complimentary copy by download until August 31, [...]
Learn About OnProcess SSCO In About Four Minutes
June 26, 2012 By 6 Comments
Service Supply Chain Optimization An Integrated Approach to Improving Post-Sales Service Operations and Related Customer Experiences Unless you’re a current client of ours, there’s a good possibility that there’s a lot you don’t know about OnProcess Technology. Well, if your enterprise has a post-sales service organization, we encourage and invite you to watch the four-minute [...]
White Paper – Service Supply Chain Optimization: Why Only a Comprehensive, Integrated Approach Will Do
June 15, 2012 By 2 Comments
OnProcess Technology has published a new White Paper on the topic of Service Supply Chain Optimization. As more companies struggle to find margin in increasingly commoditized markets, the idea of differentiating on service quality, instead of on price or features, becomes very attractive. By excelling in service delivery, companies which might otherwise only make an [...]
What Gets Measured: “OnResults” and “OnProcess” in Service Supply Chain Optimization
June 11, 2012 By 1 Comment
by Dan Gettens, Chief Research Officer, OnProcess Technology, Inc. [Our Chief Research Officer, Dan Gettens, has written another in his ongoing “What Gets Measured” series of blog posts. The first one was extremely popular and had high pass-along value, as was the second, so we suspect you will find this one to be as well. –sk] In the race [...]
Supporting the Tidal Wave of New Technology Product Rollouts
June 4, 2012 By 3 Comments
by Bhaskar Banerjee & Steve Kirstein, OnProcess Technology, Inc. The higher bandwidth and higher speed that are now available to Cable/Broadband and Telecom companies is allowing them to create many interesting products for what is quickly becoming a “connected” or “smart” home. While home security and monitoring are initial offerings in this context, the [...]
