by Carolyn DeVasto, VP, Medical Devices, & Steven Kirstein, Director of Marketing, OnProcess Technology, Inc. In a recent article about the Medical Device Tax published in the Boston Business Journal, Tom Sommer, president of MassMEDIC, remarks “Some (device companies) will pass it on to hospitals with a line at the bottom of the bill highlighting how much [...]
The Hidden Economics of Service Order Management
December 19, 2012 By Leave a Comment
When we work with clients on the various aspects of their service order management processes, you’d be surprised what we find — and what we’re able to improve. –sk
Article: Reverse Logistics & Aftermarket Services: A Strategic Differentiation
October 5, 2012 By 1 Comment
Ed. Note: Nice article from the folks at Blumberg Advisory Group which we are happy to share . Direct link to their website below –sk Reverse Logistics & Aftermarket Services: A Strategic Differentiation Posted on Mon, Aug 27, 2012 @ 08:44 AM As part of aftermarket services, reverse logistics seldom receives much attention unless something [...]
Managing Reverse Logistics in BRIC Nations
September 24, 2012 By 2 Comments
Unique Challenges and a Case Study By Jeff Larson & Debojit Das, OnProcess Technology, Inc. The value of an effective reverse supply chain can be tremendous to an organization. A well-managed process improves defective return rates, increases inventory turns, and reduces the need to purchase new inventory. Designing and managing a reverse logistics solution is [...]
Aberdeen Blog: OnProcess Technology and the Science of Service: 2012 CSO Summit Sponsor Series
September 19, 2012 By 1 Comment
A nice mention of OnProcess Technology in the context of the upcoming 2012 CSO Summit – http://blogs.aberdeen.com/service-management/onprocess-technology-and-the-science-of-service-2012-cso-summit-sponsor-series/ 2012 SEPTEMBER 18 Tags: Chief Service Officer Summit, CSO Summit, OnProcess Technology, service collaboration, service supply chain Category: Service Management By Aly Pinder “Tell me and I forget. Teach me and I remember. Involve me and I learn.” This is one of the many practical and [...]
A Leader in Teleconferencing Fine-Tunes Its Critical Parts Operation
August 2, 2012 By 1 Comment
Link to original article in Supply Chain Brain Nice article on one of our outstanding clients, Polycom. SupplyChainBrain | July 06, 2012 Polycom Inc. turns to a specialist in expedited logistics, to ensure rapid turnaround of defective and spare parts in its reverse-logistics chain. For all the communications technology in the world, there’s no substitute for [...]
Are Set-Top Boxes Going Away?
May 22, 2012 By 2 Comments
Apparently opinions differ on the future of the set-top box — though this is not the first prediction of its demise. Even should they be replaced by system-based functionality, the likely scenario is that the more complex boxes, including HD and DVR capabilities, will remain for some time. Given that they are the more expensive [...]
Discounted Registration for RL Amsterdam Show, June 19 – 21, 2012 – Please Join Us
May 15, 2012 By Leave a Comment
OnProcess Technology will be exhibiting and co-presenting at this year’s Reverse Logistics show in Amsterdam from June 19 – 21st. Please join us and, as a friend of OnProcess, you’ll be able to enjoy a $1500 discount on your registration. If you’d like to hear about the latest topics of interest to those involved in [...]
Implementing an Industrial-Strength Process for Managing Advanced-Exchange / Asset Retrieval
April 9, 2012 By Leave a Comment
by Dan Gettens, Chief Research Officer, OnProcess Technology Part II – What’s achievable? Let’s consider what is realistic and achievable with an improved advanced exchange process. Based on our primary research, here are some findings. What’s important to the customer during advanced exchange? What outcomes are achievable by an OEM, supplier or service provider? Being [...]
Implementing an Industrial-Strength Process for Managing Advanced-Exchange / Asset Retrieval
April 4, 2012 By Leave a Comment
by Dan Gettens, Chief Research Officer, OnProcess Technology Part I: The Challenge Reverse logistics (RL) / asset retrieval is frequently described as both “challenging” and “complex.” RL may be many times more complex than forward logistics. A company can achieve outstanding results in reaching forward logistics target goals and lowering their days of [...]
