We recently posted about our PTR (Propensity to Return) analysis model which provides significant benefits to companies with high levels of No Trouble Found and/or Remorse Returns in the retail electronics space. We published a White Paper outlining the problem and our solution which has been very well received to date. At our recent Client [...]
Using Advanced Data Analytics to Drive Breakthrough Business Outcomes
May 1, 2013 By Leave a Comment
SSCO – Client Event Discussion: San Jose, April 2
April 9, 2013 By 1 Comment
by Bhaskar Banerjee, Chief Solutions Officer, OnProcess Technology OnProcess recently organized a panel discussion on Service Supply Chain Optimization (SSCO) as part of a full-day Client Event in San Jose, CA. The panel members were distinguished service leaders from major technology companies. The scope of the discussion was based on challenges the technology companies are [...]
Innovative Approaches in Consumer Electronics Returns Reduction
January 30, 2013 By 4 Comments
Using Data Analytics & Customer Feedback to Save OEMs & Retailers $Millions Product returns of consumer electronics have been, and continue to be, a costly component of doing business for both retailers and OEMs. With margins continually squeezed and high competitive pressures, the load of handling a return can be devastating to financial results. Further, [...]
Logistics Optimization for Service Orders
January 10, 2013 By 2 Comments
by Bhaskar Banerjee, Chief Solutioning Officer, OnProcess Technology, Inc. There are many cost components associated with service orders: cost of parts, cost of labor (technicians), cost of order administration cost of logistics (i.e. shipping the part). As service businesses try to become more efficient, its important to look at each of these cost elements and [...]
Video: NECTA Business Opportunities Panel
October 15, 2012 By 1 Comment
We’re pleased to be able to offer a streaming video of the past NECTA Conference’s Business Opportunities Panel, as broadcast live at the event and hosted by our own Chief Research Officer, Dan Gettens. The panel featured insights from several fascinating participants: Christian Meyer of GSN Dennis Matthew of Comcast Adam Mayer of Time [...]
Aberdeen Blog: OnProcess Technology and the Science of Service: 2012 CSO Summit Sponsor Series
September 19, 2012 By 1 Comment
A nice mention of OnProcess Technology in the context of the upcoming 2012 CSO Summit – http://blogs.aberdeen.com/service-management/onprocess-technology-and-the-science-of-service-2012-cso-summit-sponsor-series/ 2012 SEPTEMBER 18 Tags: Chief Service Officer Summit, CSO Summit, OnProcess Technology, service collaboration, service supply chain Category: Service Management By Aly Pinder “Tell me and I forget. Teach me and I remember. Involve me and I learn.” This is one of the many practical and [...]
Webinar: The Digital Home – August 28
August 21, 2012 By 1 Comment
As part of the Digital Home Summit in September, there will be a Webinar to discuss issues related to the Digital Home on August 28th, at 2:00 PM EDT. Please join OnProcess Technology’s Chief Research Officer, Dan Gettens, and a top-flight panel for this Webinar from Telecompetitor. Consumers are increasingly turning to a range of [...]
Better Understanding NTF: How to Reduce “No Trouble Found” Returns – Survey
August 16, 2012 By 6 Comments
For so many companies, a significant percentage of all part or product returns ends up in the category “No Trouble Found”, or NTF. NTF is specifically characterized by a product which fails (or appears to fail) in the field, but when it is returned to the OEM for testing, it does not fail. In other [...]
Aberdeen Blog Post: Advancing Technology – Back to the Future for the Service Supply Chain
July 23, 2012 By 1 Comment
We are happy to reproduce and link to Aly Pinder’s latest blog post underlining the practices and vision of the service supply chain’s Best-in-Class companies. As co-sponsors of the research cited in the post, we’re also happy to provide you free access to a downloadable copy of the report for a limited time. –sk http://blogs.aberdeen.com/service-management/technology-and-the-next-step-for-the-service-supply-chain/ [...]
New Aberdeen Research Report – “Optimizing The Service Supply Chain”
July 2, 2012 By 3 Comments
What is “Best-in-Class” Performance? Find out by downloading this report, sponsored by OnProcess Technology. Aberdeen Group has released a new research report: Optimizing the Service Supply Chain: Managing the Network to Link the Customer to Satisfaction. As a key sponsor of this research, OnProcess is able to offer you a complimentary copy by download until August 31, [...]
