by Carolyn DeVasto, VP, Medical Devices, & Steven Kirstein, Director of Marketing, OnProcess Technology, Inc. In a recent article about the Medical Device Tax published in the Boston Business Journal, Tom Sommer, president of MassMEDIC, remarks “Some (device companies) will pass it on to hospitals with a line at the bottom of the bill highlighting how much [...]
The Hidden Economics of Service Order Management
December 19, 2012 By Leave a Comment
When we work with clients on the various aspects of their service order management processes, you’d be surprised what we find — and what we’re able to improve. –sk
Aberdeen Blog: OnProcess Technology and the Science of Service: 2012 CSO Summit Sponsor Series
September 19, 2012 By 1 Comment
A nice mention of OnProcess Technology in the context of the upcoming 2012 CSO Summit – http://blogs.aberdeen.com/service-management/onprocess-technology-and-the-science-of-service-2012-cso-summit-sponsor-series/ 2012 SEPTEMBER 18 Tags: Chief Service Officer Summit, CSO Summit, OnProcess Technology, service collaboration, service supply chain Category: Service Management By Aly Pinder “Tell me and I forget. Teach me and I remember. Involve me and I learn.” This is one of the many practical and [...]
An Ounce of Prevention…of Consumer Electronics Returns
May 11, 2012 By Leave a Comment
by Bhaskar Banerjee, Chief Solutions Officer, OnProcess Technology In the Consumer Electronics industry, particularly with complex devices such as modern appliances, PCs, cell phones, televisions and related boxes, the overall cost of returns can be as high as 6% of revenues. Yet, of those returns, only 5 – 10% are due to manufacturing defects. The [...]
Stuck at Good? One Factor Stands Out in Driving Service Supply Chain Optimization
May 1, 2012 By Leave a Comment
By Dan Gettens, Chief Research Officer, OnProcess Technology For some companies, optimizing the Service Supply Chain is becoming more important. This is not surprising. The Service Supply Chain is wide in scope — the people, processes and technology for servicing the end customer after the sale. Components may include customer care, technicians, systems, knowledge-bases, parts inventory, carriers, [...]
Levers of Service Supply Chain Optimization – Inbound Triage
March 26, 2012 By Leave a Comment
By Bhaskar Banerjee The three big cost buckets for a service business are: cost of labor/technicians cost of parts cost of back-office (call center, tech support etc.) The most effective way to resolve a customer problem is by successfully troubleshooting it remotely (by the tech support team). A part or a tech or both may [...]
Dip Your Toe Into Service Supply Chain Optimization (SSCO)
February 1, 2012 By Leave a Comment
The Service Supply Chain, a subset of the overall supply chain concept, deals specifically with the operations and experiences of providing post-sale service. The challenge for a large enterprise to successfully organize, plan, source, operate, fulfill and reconcile the post-sale service supply chain in an efficient, customer-centric & cost-effective manner is formidable. Most of us [...]
How to Get to Service Supply Chain Excellence
August 17, 2010 By Leave a Comment
Spend less than two minutes on this presentation and see the OnProcess Technology® end-to-end approach to excellence in Service Returns Management. –sk
Article: Best Buy Carrying Motorola DOCSIS 3.0 Modems
October 6, 2009 By Leave a Comment
Article By Todd Spangler — Multichannel News, October 6, 2009 http://www.multichannel.com/article/356934-Best_Buy_Carrying_Motorola_DOCSIS_3_0_Modems.php?rssid=20059 Electronics retailer Best Buy is selling Motorola’s DOCSIS 3.0-certified cable modems both online and in its stores. Motorola 3.0 DOSCIS-enabled set-top box The Motorola SurfBoard SB6120 eXtreme DOCSIS 3.0 cable modem is available at Best Buy and BestBuy.com for $99.99. According to customer comments [...]
