Using Data Analytics & Customer Feedback to Save OEMs & Retailers $Millions Product returns of consumer electronics have been, and continue to be, a costly component of doing business for both retailers and OEMs. With margins continually squeezed and high competitive pressures, the load of handling a return can be devastating to financial results. Further, [...]
Digital Home Summit: Think Like A Start-Up
October 4, 2012 By 2 Comments
OnProcess Technology’s Robert Kenney and Scott Tellier recently delivered the keynote address at the Digital Home Summit in Dallas. Telecompetitor, the organizer of the event, published a nice summary of the event with an interesting video interview of Robert and Scott. Watch the full interview here. If you would like a copy of the keynote [...]
OnProcess Technology Growth Fuels New Hires
June 18, 2012 By 1 Comment
ASHLAND, MA (USA) – (June, 2012): Growth in new client engagements, as well as an acquisition, has driven several new senior-level hires at Ashland, MA-based OnProcess Technology, a provider of services and consulting to large scale enterprises with aftermarket service operations. William B. Gerraughty, Jr., Chief Financial Officer With experience in both growth and “turn-around” [...]
OnProcess Technology Adds To HQ Space
June 5, 2012 By 2 Comments
ASHLAND, MA — OnProcess Technology recently increased the total footprint at its Ashland, MA Headquarters to 37,753 square feet. Recent new business wins, as well as program expansions within their industry-leading clientele in technology, networking, broadband, wireless and medical devices, led to the expansion of 9,180 square feet of additional office and work space, adding dozens of [...]
Supporting the Tidal Wave of New Technology Product Rollouts
June 4, 2012 By 3 Comments
by Bhaskar Banerjee & Steve Kirstein, OnProcess Technology, Inc. The higher bandwidth and higher speed that are now available to Cable/Broadband and Telecom companies is allowing them to create many interesting products for what is quickly becoming a “connected” or “smart” home. While home security and monitoring are initial offerings in this context, the [...]
Stuck at Good? One Factor Stands Out in Driving Service Supply Chain Optimization
May 1, 2012 By Leave a Comment
By Dan Gettens, Chief Research Officer, OnProcess Technology For some companies, optimizing the Service Supply Chain is becoming more important. This is not surprising. The Service Supply Chain is wide in scope — the people, processes and technology for servicing the end customer after the sale. Components may include customer care, technicians, systems, knowledge-bases, parts inventory, carriers, [...]
