Once again, Aberdeen Group’s Service Management practice, in partnership with OnProcess Technology, is conducting a research survey to highlight the key trends in the area of Service Parts Management. This research project will explore the challenges and necessary capabilities needed in service parts planning, forecasting, and delivery. Aberdeen Group’s Aly Pinder, Jr. is leading this effort, and [...]
Article: Reverse Logistics & Aftermarket Services: A Strategic Differentiation
October 5, 2012 By 1 Comment
Ed. Note: Nice article from the folks at Blumberg Advisory Group which we are happy to share . Direct link to their website below –sk Reverse Logistics & Aftermarket Services: A Strategic Differentiation Posted on Mon, Aug 27, 2012 @ 08:44 AM As part of aftermarket services, reverse logistics seldom receives much attention unless something [...]
Aberdeen Blog: OnProcess Technology and the Science of Service: 2012 CSO Summit Sponsor Series
September 19, 2012 By 1 Comment
A nice mention of OnProcess Technology in the context of the upcoming 2012 CSO Summit – http://blogs.aberdeen.com/service-management/onprocess-technology-and-the-science-of-service-2012-cso-summit-sponsor-series/ 2012 SEPTEMBER 18 Tags: Chief Service Officer Summit, CSO Summit, OnProcess Technology, service collaboration, service supply chain Category: Service Management By Aly Pinder “Tell me and I forget. Teach me and I remember. Involve me and I learn.” This is one of the many practical and [...]
Aberdeen Blog Post: Advancing Technology – Back to the Future for the Service Supply Chain
July 23, 2012 By 1 Comment
We are happy to reproduce and link to Aly Pinder’s latest blog post underlining the practices and vision of the service supply chain’s Best-in-Class companies. As co-sponsors of the research cited in the post, we’re also happy to provide you free access to a downloadable copy of the report for a limited time. –sk http://blogs.aberdeen.com/service-management/technology-and-the-next-step-for-the-service-supply-chain/ [...]
New Aberdeen Research Report – “Optimizing The Service Supply Chain”
July 2, 2012 By 3 Comments
What is “Best-in-Class” Performance? Find out by downloading this report, sponsored by OnProcess Technology. Aberdeen Group has released a new research report: Optimizing the Service Supply Chain: Managing the Network to Link the Customer to Satisfaction. As a key sponsor of this research, OnProcess is able to offer you a complimentary copy by download until August 31, [...]
Research Survey – Key Trends in Optimizing the Service Supply Chain
June 1, 2012 By 4 Comments
Aberdeen Group’s Service Management team, in partnership with OnProcess Technology, is conducting a research survey to highlight the key trends in regard to Optimizing the Service Supply Chain. This research project will also explore the challenges and necessary capabilities needed to support a global service operation. We invite and encourage you to take part in [...]
Levers of Service Supply Chain Optimization – Inbound Triage
March 26, 2012 By Leave a Comment
By Bhaskar Banerjee The three big cost buckets for a service business are: cost of labor/technicians cost of parts cost of back-office (call center, tech support etc.) The most effective way to resolve a customer problem is by successfully troubleshooting it remotely (by the tech support team). A part or a tech or both may [...]
Levers of Service Supply Chain Optimization – A Series
March 16, 2012 By Leave a Comment
Preface So many enterprises are now recognizing that a well-run service organization can be a critical success factor, by helping to differentiate themselves against competitors on the basis of service excellence. The question then becomes, ‘how do you get there?’; and the answers are numerous, and the complexity can be daunting. By briefly discussing and [...]
Participate in Aberdeen’s Service Management Research
April 22, 2011 By Leave a Comment
Aberdeen Group’s Service Management team in partnership with OnProcess is conducting a research survey to analyze how Best-in-Class companies have been able to effectively blend their service parts inventory management, field delivery and logistics strategies to manage service costs while ensuring greater part fill rates and availability at the point of service. The research will look at how [...]
