We recently posted about our PTR (Propensity to Return) analysis model which provides significant benefits to companies with high levels of No Trouble Found and/or Remorse Returns in the retail electronics space. We published a White Paper outlining the problem and our solution which has been very well received to date. At our recent Client [...]
Using Advanced Data Analytics to Drive Breakthrough Business Outcomes
May 1, 2013 By Leave a Comment
Implementing an Industrial-Strength Process for Managing Advanced-Exchange / Asset Retrieval
April 9, 2012 By Leave a Comment
by Dan Gettens, Chief Research Officer, OnProcess Technology Part II – What’s achievable? Let’s consider what is realistic and achievable with an improved advanced exchange process. Based on our primary research, here are some findings. What’s important to the customer during advanced exchange? What outcomes are achievable by an OEM, supplier or service provider? Being [...]
