Apparently opinions differ on the future of the set-top box — though this is not the first prediction of its demise. Even should they be replaced by system-based functionality, the likely scenario is that the more complex boxes, including HD and DVR capabilities, will remain for some time. Given that they are the more expensive [...]
For much of our 13+ years of existence, OnProcess’ main competitive concern has been our clients’ current ways of doing business, rather than competitors in the traditional sense. As we’ve continued to succeed and thrive, however, we have increasingly been targeted for competition by players at the functional fringes of our unique value proposition, i.e., [...]
Spend less than two minutes on this presentation and see the OnProcess Technology® end-to-end approach to excellence in Service Returns Management. –sk
Focusing on just return rates is not enough to ensure a successful Asset Retrieval program – in order to provide continuous improvement, you must have complete visibility into failures as well as successes.
Summary: Complex devices such as “smart phones” and digital Pay TV services have steeper learning curves, leading to user frustration and higher-than-expected return rates. Costs of handling these returns, as well as training users, are high and getting higher. Opportunity costs of these returns are high as well, as anticipated revenues plummet and unanticipated costs [...]
With lending and borrowing tighter, if in fact not available, companies will have to find ways to limit Capital Expenditures without hurting their operations or customer relations. As self-serving as it may be for us to mention, a well-run Asset Retrieval program can make a huge impact on operating expenses and reduction of Cap Ex. If [...]
Yeah, we get that a lot. As we start to get this blog going, we’ll be answering those questions and more. It’s an interesting story, actually. In addition, we’ll be talking about the issues we and our client companies deal with in general, because believe it or not there are a lot of folks who [...]