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Aberdeen Group Ashland Asset Recovery asset retrieval b2b Benchmarking Study Best Practices in Asset Retrieval broadband Bruce Temkin Cable CE360 Cisco Comcast Customer Care customer education Customer Experience Customer Experience Management customer experience research customer satisfaction customer service customer touchpoints Dan Gettens differentiation on service discounted rate Frank Eliason jobs measuring satisfaction NPS OnProcess OnProcess Technology outsourcing proactive approach to customer care reducing remorse returns remorse returns reverse logistics RL360 RLTS service supply chain service supply chain optimization social media SSCO Steve Blaz Steve Kirstein survey webinar
Tag Archives: Asset Recovery
Rising to the Challenge: OnProcess Outperforms Competition in Cable Asset Retrieval/Recovery
For much of our 13+ years of existence, OnProcess’ main …
Posted in Asset Recovery, Asset Retrieval, Asset Retrieval, Broadband/Cable Industry, OnProcess
Tagged Asset Recovery, asset retrieval, B-to-B marketing, broadband, Cable, consumer premises equipment, CPE, differentiation, MSO, OnProcess, RL360
How to Get to Service Supply Chain Excellence
Spend less than two minutes on this presentation and see …
Posted in advanced exchange, OnProcess, RMA administration, RMA management, Warranty Management
Tagged Asset Recovery, asset retrieval, dispatch, field service inventories, reverse supply chain management, RMA management, service supply chain
360° Visibility: Why Failures Are Important
Focusing on just return rates is not enough to ensure a successful Asset Retrieval program – in order to provide continuous improvement, you must have complete visibility into failures as well as successes.
Posted in OnProcess
Tagged 360 degree visibilility, Asset Recovery, asset retrieval, customer satisfaction, escalation management, return rates, Tilson Bennett
Complex Devices: Greater Opportunity, Greater Risk
Summary: Complex devices such as “smart phones” and digital Pay …
Posted in Customer Experience Management, OnProcess
Tagged Asset Recovery, costs of returns, customer education, Customer Experience Management, customer frustration, digital tv, PDAs, smart phones, Steve Kirstein, wireless devices
Asset Retrieval is Critical in This Difficult Economy
With lending and borrowing tighter, if in fact not available, …
Posted in Asset Recovery, OnProcess
Tagged Asset Recovery, asset retrieval, customer satisfaction, finding capital, reducing capital expenditure, Steve Kirstein, strategies for managing in economic downturn
Who are you, and what do you do?
Yeah, we get that a lot. As we start to …
Posted in OnProcess
Tagged Asset Recovery, Customer Experience Management, OnProcess, reverse logistics, Steve Kirstein
