OnProcess Technology will be exhibiting and co-presenting at this year’s Reverse Logistics show in Amsterdam from June 19 – 21st. Please join us and, as a friend of OnProcess, you’ll be able to enjoy a $1500 discount on your registration. If you’d like to hear about the latest topics of interest to those involved in [...]
Discounted Registration for RL Amsterdam Show, June 19 – 21, 2012 – Please Join Us
May 15, 2012 By Leave a Comment
Implementing an Industrial-Strength Process for Managing Advanced-Exchange / Asset Retrieval
April 9, 2012 By Leave a Comment
by Dan Gettens, Chief Research Officer, OnProcess Technology Part II – What’s achievable? Let’s consider what is realistic and achievable with an improved advanced exchange process. Based on our primary research, here are some findings. What’s important to the customer during advanced exchange? What outcomes are achievable by an OEM, supplier or service provider? Being [...]
Interested in a Green End-of-Life Disposal Option?
July 15, 2011 By Leave a Comment
Colleagues, one of the issues that got the most attention at our recent Client Experience Forum was that of the final disposal of customer equipment. It’s becoming clear that, increasingly, it’s the manufacturer of the equipment who is held responsible when it is found in landfills or other disposal situations. Our group felt that this [...]
Rising to the Challenge: OnProcess Outperforms Competition in Cable Asset Retrieval/Recovery
June 27, 2011 By Leave a Comment
For much of our 13+ years of existence, OnProcess’ main competitive concern has been our clients’ current ways of doing business, rather than competitors in the traditional sense. As we’ve continued to succeed and thrive, however, we have increasingly been targeted for competition by players at the functional fringes of our unique value proposition, i.e., [...]
How to Get to Service Supply Chain Excellence
August 17, 2010 By Leave a Comment
Spend less than two minutes on this presentation and see the OnProcess Technology® end-to-end approach to excellence in Service Returns Management. –sk
Asset Retrieval: Finding Lost Capital
July 28, 2010 By Leave a Comment
OnProcess Technology can help you find millions of Dollars in wasted Cap Ex by improving your Asset Retrieval program.
Upcoming Webinar in Reverse Logistics – with Steve Blaz
December 18, 2009 By Leave a Comment
How strong is your Reverse Logistics program? Think you rank with the leaders? Regardless of what industry you’re involved in, you won’t want to miss this upcoming Webinar: 7 Key Steps to Reverse Logistics Success with Steve Blaz – http://eepurl.com/f3go This session, to be held January 13th, 2010 at Noon Eastern Standard Time, promises to [...]
Asset Retrieval Benchmark Study & Best Practices Guide
June 24, 2009 By Leave a Comment
We are about to publish an Asset Retrieval Benchmark Study with suggested Best Practices. It will contain statistics on the B-to-B Asset Retrieval programs of over 15 leading companies and programs worldwide, based on actual performance data. It’ll be different from a recent study we saw from a major consulting firm in two ways: Ours [...]
Disturbing Trend in RMA Management
February 26, 2009 By Leave a Comment
Asset Retrieval / Warranty Management Impacted by Economic Downturn — B-to-B, B-to-C Both Affected Action you can take NOW to head off some of the negative impact on your Asset Retrieval and Warranty programs Over the past couple of months, we’ve seen an alarming trend in our clients’ Warranty Management and Asset Retrieval programs. Many of [...]
360° Visibility: Why Failures Are Important
November 11, 2008 By Leave a Comment
Focusing on just return rates is not enough to ensure a successful Asset Retrieval program – in order to provide continuous improvement, you must have complete visibility into failures as well as successes.
