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- OUTSOURCING – 3PL VERSUS 4PL
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Aberdeen Group Ashland Asset Recovery asset retrieval b2b Benchmarking Study Best Practices in Asset Retrieval broadband Bruce Temkin Cable CE360 Cisco Comcast Customer Care customer education Customer Experience Customer Experience Management customer experience research customer satisfaction customer service customer touchpoints Dan Gettens differentiation on service discounted rate Frank Eliason jobs measuring satisfaction NPS OnProcess OnProcess Technology outsourcing proactive approach to customer care reducing remorse returns remorse returns reverse logistics RL360 RLTS service supply chain service supply chain optimization social media SSCO Steve Blaz Steve Kirstein survey webinar
Tag Archives: asset retrieval
Discounted Registration for RL Amsterdam Show, June 19 – 21, 2012 – Please Join Us
OnProcess Technology will be exhibiting and co-presenting at this year’s …
Posted in 4PL, advanced exchange, Asset Recovery, Asset Retrieval, Asset Retrieval, Complex Consumer Electronics, Innovation, OnProcess, Service Supply Chain Optimization, Service Supply Chain Optimization
Tagged Amsterdam 2012, asset retrieval, reverse logistics, RL Amsterdam show, RLA
Implementing an Industrial-Strength Process for Managing Advanced-Exchange / Asset Retrieval
by Dan Gettens, Chief Research Officer, OnProcess Technology Part II …
Posted in advanced exchange, Asset Recovery, Asset Retrieval, Asset Retrieval, OnProcess, Service Supply Chain Optimization
Tagged Advanced Exchange, asset retrieval, Dan Gettens, OnProcess
Interested in a Green End-of-Life Disposal Option?
Colleagues, one of the issues that got the most attention …
Posted in Asset Recovery, Asset Retrieval, Asset Retrieval, OnProcess, Service Supply Chain Optimization, Service Supply Chain Optimization
Tagged asset retrieval, end of life disposal, equipment disposal, Green supply chain
Rising to the Challenge: OnProcess Outperforms Competition in Cable Asset Retrieval/Recovery
For much of our 13+ years of existence, OnProcess’ main …
Posted in Asset Recovery, Asset Retrieval, Asset Retrieval, Broadband/Cable Industry, OnProcess
Tagged Asset Recovery, asset retrieval, B-to-B marketing, broadband, Cable, consumer premises equipment, CPE, differentiation, MSO, OnProcess, RL360
How to Get to Service Supply Chain Excellence
Spend less than two minutes on this presentation and see …
Posted in advanced exchange, OnProcess, RMA administration, RMA management, Warranty Management
Tagged Asset Recovery, asset retrieval, dispatch, field service inventories, reverse supply chain management, RMA management, service supply chain
Asset Retrieval: Finding Lost Capital
OnProcess Technology can help you find millions of Dollars in wasted Cap Ex by improving your Asset Retrieval program.
Posted in advanced exchange, Asset Recovery, OnProcess
Tagged asset retrieval, Best Practices in Asset Retrieval, Cap Ex, Capital Expense, OnProcess Technology, reducing capital expenditure
Upcoming Webinar in Reverse Logistics – with Steve Blaz
How strong is your Reverse Logistics program? Think you rank …
Posted in Asset Recovery, OnProcess
Tagged asset retrieval, events, learning, OnProcess Technology, reverse logistics, Steve Blaz, webinar
Asset Retrieval Benchmark Study & Best Practices Guide
We are about to publish an Asset Retrieval Benchmark Study …
Posted in advanced exchange, Asset Recovery, OnProcess, RMA management
Tagged asset retrieval, Benchmarking Study, Best Practices in Asset Retrieval
Disturbing Trend in RMA Management
Asset Retrieval / Warranty Management Impacted by Economic Downturn — …
Posted in Asset Recovery, OnProcess, Warranty Management
Tagged asset retrieval, economic downturn, RMA, RMA management, unreachable contacts, unretrievable assets, Warranty Management
360° Visibility: Why Failures Are Important
Focusing on just return rates is not enough to ensure a successful Asset Retrieval program – in order to provide continuous improvement, you must have complete visibility into failures as well as successes.
Posted in OnProcess
Tagged 360 degree visibilility, Asset Recovery, asset retrieval, customer satisfaction, escalation management, return rates, Tilson Bennett
