By Dan Gettens, Chief Research Officer, OnProcess Technology For some companies, optimizing the Service Supply Chain is becoming more important. This is not surprising. The Service Supply Chain is wide in scope — the people, processes and technology for servicing the end customer after the sale. Components may include customer care, technicians, systems, knowledge-bases, parts inventory, carriers, [...]
Stuck at Good? One Factor Stands Out in Driving Service Supply Chain Optimization
May 1, 2012 By Leave a Comment
Rising to the Challenge: OnProcess Outperforms Competition in Cable Asset Retrieval/Recovery
June 27, 2011 By Leave a Comment
For much of our 13+ years of existence, OnProcess’ main competitive concern has been our clients’ current ways of doing business, rather than competitors in the traditional sense. As we’ve continued to succeed and thrive, however, we have increasingly been targeted for competition by players at the functional fringes of our unique value proposition, i.e., [...]
Article: Why TV Antennas Are Sexy Again
December 30, 2010 By 1 Comment
OPT Take: Our emphasis in BOLD ITALICS –sk ——— Tech One on One With Richard Schneider Why TV Antennas Are Sexy Again By Harry A. Jessell TVNewsCheck, December 9, 2010 11:13 AM EST Richard Schneider is no broadcaster, but he may be the most ardent champion of over-the-air TV in the country. And it shouldn’t [...]
