Apparently opinions differ on the future of the set-top box — though this is not the first prediction of its demise. Even should they be replaced by system-based functionality, the likely scenario is that the more complex boxes, including HD and DVR capabilities, will remain for some time. Given that they are the more expensive [...]
Stuck at Good? One Factor Stands Out in Driving Service Supply Chain Optimization
May 1, 2012 By Leave a Comment
By Dan Gettens, Chief Research Officer, OnProcess Technology For some companies, optimizing the Service Supply Chain is becoming more important. This is not surprising. The Service Supply Chain is wide in scope — the people, processes and technology for servicing the end customer after the sale. Components may include customer care, technicians, systems, knowledge-bases, parts inventory, carriers, [...]
Rising to the Challenge: OnProcess Outperforms Competition in Cable Asset Retrieval/Recovery
June 27, 2011 By Leave a Comment
For much of our 13+ years of existence, OnProcess’ main competitive concern has been our clients’ current ways of doing business, rather than competitors in the traditional sense. As we’ve continued to succeed and thrive, however, we have increasingly been targeted for competition by players at the functional fringes of our unique value proposition, i.e., [...]
Article: Why TV Antennas Are Sexy Again
December 30, 2010 By 1 Comment
OPT Take: Our emphasis in BOLD ITALICS –sk ——— Tech One on One With Richard Schneider Why TV Antennas Are Sexy Again By Harry A. Jessell TVNewsCheck, December 9, 2010 11:13 AM EST Richard Schneider is no broadcaster, but he may be the most ardent champion of over-the-air TV in the country. And it shouldn’t [...]
Article: Cable Improved J.D. Power TV Scores — But the Competition Did, Too
October 9, 2009 By Leave a Comment
http://www.multichannel.com/blog/BIT_RATE/23687-Cable_Improved_J_D_Power_TV_Scores_But_the_Competition_Did_Too.php Original article by Todd Spangler If you only glanced at the headline from the 2009 J.D. Power and Associates TV service satisfaction survey (see Satellite, Telcos Beat Cable On TV Satisfaction: J.D. Power) you may have missed a key point: Cable customers are happier than they were a year ago. In fact, cable operators [...]
Article: Best Buy Carrying Motorola DOCSIS 3.0 Modems
October 6, 2009 By Leave a Comment
Article By Todd Spangler — Multichannel News, October 6, 2009 http://www.multichannel.com/article/356934-Best_Buy_Carrying_Motorola_DOCSIS_3_0_Modems.php?rssid=20059 Electronics retailer Best Buy is selling Motorola’s DOCSIS 3.0-certified cable modems both online and in its stores. Motorola 3.0 DOSCIS-enabled set-top box The Motorola SurfBoard SB6120 eXtreme DOCSIS 3.0 cable modem is available at Best Buy and BestBuy.com for $99.99. According to customer comments [...]
