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- Discounted Registration for RL Amsterdam Show, June 19 – 21, 2012 – Please Join Us
- OUTSOURCING – 3PL VERSUS 4PL
- An Ounce of Prevention…of Consumer Electronics Returns
- Updated: OnProcess Technology Wins Ciena Innovation Award
- Stuck at Good? One Factor Stands Out in Driving Service Supply Chain Optimization
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Tag Archives: Cable
Stuck at Good? One Factor Stands Out in Driving Service Supply Chain Optimization
By Dan Gettens, Chief Research Officer, OnProcess Technology For some …
Posted in Broadband/Cable Industry, Customer Care, Customer Experience Management, Medical Devices, OnProcess, Service Supply Chain Optimization, Service Supply Chain Optimization, Warranty Management, Wireless Industry
Tagged broadband, Cable, Customer Care, Dan Gettens, Improving customer service, medical devices, Networking, OnProcess Technology, retail operations, service supply chain optimization, Storage Technology, Stuck at Good, Wireless
Rising to the Challenge: OnProcess Outperforms Competition in Cable Asset Retrieval/Recovery
For much of our 13+ years of existence, OnProcess’ main …
Posted in Asset Recovery, Asset Retrieval, Asset Retrieval, Broadband/Cable Industry, OnProcess
Tagged Asset Recovery, asset retrieval, B-to-B marketing, broadband, Cable, consumer premises equipment, CPE, differentiation, MSO, OnProcess, RL360
Article: Why TV Antennas Are Sexy Again
OPT Take: Our emphasis in BOLD ITALICS –sk ——— Tech …
Posted in Customer Understanding Research, OnProcess
Tagged broadband, Cable, HDTV, technology trends
Article: Cable Improved J.D. Power TV Scores — But the Competition Did, Too
http://www.multichannel.com/blog/BIT_RATE/23687-Cable_Improved_J_D_Power_TV_Scores_But_the_Competition_Did_Too.php Original article by Todd Spangler If you only glanced …
Posted in Customer Care, Customer Experience Management, Customer Understanding Research, OnProcess
Tagged Cable, customer satisfaction, J.D. Power, measuring satisfaction
Article: Best Buy Carrying Motorola DOCSIS 3.0 Modems
Article By Todd Spangler — Multichannel News, October 6, 2009 …
Posted in Customer Care, Customer Experience Management, Customer Understanding Research, OnProcess, Warranty Management
Tagged Amazon, Best Buy, Cable, DOCSIS 3.0, Motorola, MSOs, remorse returns
