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Tag Archives: CE
Article: The Buzz About CEM
Our emphases in bold. Our comments in (italics). Link to …
Posted in Customer Experience Management, OnProcess
Tagged cable tv, CE, cem, customer data, Customer Experience Management, data analysis, OnProcess, telecoms
Time to Appoint a Chief Customer Experience Officer?
Here’s a germane article on this timely topic. Of particular …
Posted in Customer Experience Management, OnProcess
Tagged CE, Chief Customer Experience Officer, Customer Care, Customer Experience, customer feedback, CXO, Elana Anderson, implementing customer feedback, NPS, Steve Kirstein, turning research into action
