Commtech Jeopardy! Event Orlando, FL

Congratulations to the Heartland Region for their victory at the Commtech Jeopardy in Orlando this week! We were happy to sponsor this event for the first time. jeopardy commtech handout draft 2    

Video: NECTA Business Opportunities Panel

We’re pleased to be able to offer a streaming video of the past NECTA Conference’s Business Opportunities Panel, as broadcast live at the event and hosted by our own Chief Research Officer, Dan Gettens.   The panel featured insights from several fascinating participants: Christian Meyer of GSN Dennis Matthew of Comcast Adam Mayer of Time [...]

Customer Experience & Retention Event – Follow Up

The recent Customer Experience & Retention event in Boston which OnProcess co-sponsored was extremely well-received, by all accounts. We just got back the attendee survey results and our joint case study, presented by our client, Anita Kalin, VP Marketing Business Services, Northeast Division for Comcast, was amongst the highest rated presentations for both content and presentation! [...]

See OnProcess at the Customer Experience & Retention Event May 23-25

OnProcess is a Silver Sponsor at the upcoming Customer Experience & Retention event in Boston, May 23 – 25th. The event is being held at the Westin Boston Waterfront, 425 Summer St. Boston. Of particular interest – our client, Anita Kalin, VP Marketing Business Services, Northeast Division for Comcast, will be presenting a joint case study [...]

Article: There's a Cable Set-Top Revolution Goin' On

Link to Original story in Light Reading: Cable There’s a Cable Set-Top Revolution Goin’ On OCTOBER 19, 2010 The traditional notion of the cable set-top box (STB) is being radically redefined. The STB, the primary cable component inside millions of US homes, is morphing, expanding, and extending with new features and functionality. STBs are shrinking [...]

Article: Comcast "Twitter Guy" leaving

http://www.philly.com/inquirer/breaking/business_breaking/20100728_Twitter_guy_leaving_Comcast.html Article from Philadelphia Enquirer. Goodbye, Comcast Twitter guy. Frank Eliason, the social media apostle who responded to tens of thousands of online Comcast Corp. customer complaints over the last two years, is leaving the cable company for a new challenge – helping banking giant Citigroup navigate the Internet to connect with banking customers. Eliason’s [...]

Master Interviews: Frank Eliason ComcastCares

http://www.estebankolsky.com/2009/08/31/master-interviews-frank-eliason-comcastcares/ Here is a great little interview with Comcast’s Frank Eliason, who has become the ‘face’ in front of Comcast’s very forward-looking approach to the use of social media to improve the Customer Experience. Here are a couple of the most interesting quotes: ‘The ROI conversation cracks me up, as I hear it all the [...]