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Tag Archives: Comcast
Customer Experience & Retention Event – Follow Up
The recent Customer Experience & Retention event in Boston which …
Posted in Broadband/Cable Industry, Customer Care, Customer Experience Management, OnProcess
Tagged Comcast, Customer Experience, Customer Experience & Retention event Boston, Customer Lifecycle, Steve Kirstein
See OnProcess at the Customer Experience & Retention Event May 23-25
OnProcess is a Silver Sponsor at the upcoming Customer Experience …
Posted in Customer Care, Customer Experience Management, Customer Understanding Research, OnProcess, Remorse Returns Reduction
Tagged 6th Annual Customer Experience and Retention, Anita Kalin, Comcast, Comcast Business Services, Customer Experience, Marcus Evans, OnProcess Technology
Article: There's a Cable Set-Top Revolution Goin' On
Link to Original story in Light Reading: Cable There’s a …
Tagged cable industry, Cap Ex, capex, Comcast, CPE, Craig Leddy, Heavy Reading Cable industry Insider, MSOs, set top boxes, STBs, Xfinity
Article: Comcast "Twitter Guy" leaving
http://www.philly.com/inquirer/breaking/business_breaking/20100728_Twitter_guy_leaving_Comcast.html Article from Philadelphia Enquirer. Goodbye, Comcast Twitter guy. Frank …
Posted in Customer Care, Customer Experience Management
Tagged Comcast, Customer Experience, customer service, Frank Eliason, social media, Twitter
Master Interviews: Frank Eliason ComcastCares
http://www.estebankolsky.com/2009/08/31/master-interviews-frank-eliason-comcastcares/ Here is a great little interview with Comcast’s Frank …
Posted in Customer Care, Customer Experience Management, Customer Understanding Research
Tagged Comcast, comcastcares, Esteban Kolsky, Frank Eliason, social media
