Tag Archives: Comcast

Customer Experience & Retention Event – Follow Up

The recent Customer Experience & Retention event in Boston which …

Posted in Broadband/Cable Industry, Customer Care, Customer Experience Management, OnProcess | Tagged , , , , |

See OnProcess at the Customer Experience & Retention Event May 23-25

OnProcess is a Silver Sponsor at the upcoming Customer Experience …

Posted in Customer Care, Customer Experience Management, Customer Understanding Research, OnProcess, Remorse Returns Reduction | Tagged , , , , , , |

Article: There's a Cable Set-Top Revolution Goin' On

Link to Original story in Light Reading: Cable There’s a …

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Article: Comcast "Twitter Guy" leaving

http://www.philly.com/inquirer/breaking/business_breaking/20100728_Twitter_guy_leaving_Comcast.html Article from Philadelphia Enquirer. Goodbye, Comcast Twitter guy. Frank …

Posted in Customer Care, Customer Experience Management | Tagged , , , , , |

Master Interviews: Frank Eliason ComcastCares

http://www.estebankolsky.com/2009/08/31/master-interviews-frank-eliason-comcastcares/ Here is a great little interview with Comcast’s Frank …

Posted in Customer Care, Customer Experience Management, Customer Understanding Research | Tagged , , , , |