-
Stay In Touch With Our Monthly EMail
Add to Google Home Page!
Share this with just about anyone!
OnProcess on Twitter
- Discounted Registration for RL Amsterdam Show, June 19 – 21, 2012 – Please Join Us http://t.co/mWgDMGbY 2 days ago
- Please join us at RL Amsterdam 2012, June 19-21, and enjoy a discounted registration with our compliments: http://t.co/ikCSQcfj #RLAmsterdam 3 days ago
- OUTSOURCING – 3PL VERSUS 4PL - A thought-provoking analysis of the emerging category of "4PLs". For ... http://t.co/6JWpfv8g 3 days ago
- An Ounce of Prevention…of Consumer Electronics Returns - by Bhaskar Banerjee, Chief Solutions Officer, OnProcess Tec... http://t.co/s676UrQ2 6 days ago
- Consumer Electronics returns - An Ounce of Prevention... http://t.co/aIe77Ro8 #Triage360 #CE360 1 week ago
-
-
Recent Posts
- Discounted Registration for RL Amsterdam Show, June 19 – 21, 2012 – Please Join Us
- OUTSOURCING – 3PL VERSUS 4PL
- An Ounce of Prevention…of Consumer Electronics Returns
- Updated: OnProcess Technology Wins Ciena Innovation Award
- Stuck at Good? One Factor Stands Out in Driving Service Supply Chain Optimization
Tags
Aberdeen Group Ashland Asset Recovery asset retrieval b2b Benchmarking Study Best Practices in Asset Retrieval broadband Bruce Temkin Cable CE360 Cisco Comcast Customer Care customer education Customer Experience Customer Experience Management customer experience research customer satisfaction customer service customer touchpoints Dan Gettens differentiation on service discounted rate Frank Eliason jobs measuring satisfaction NPS OnProcess OnProcess Technology outsourcing proactive approach to customer care reducing remorse returns remorse returns reverse logistics RL360 RLTS service supply chain service supply chain optimization social media SSCO Steve Blaz Steve Kirstein survey webinar
Tag Archives: Customer Care
Stuck at Good? One Factor Stands Out in Driving Service Supply Chain Optimization
By Dan Gettens, Chief Research Officer, OnProcess Technology For some …
Posted in Broadband/Cable Industry, Customer Care, Customer Experience Management, Medical Devices, OnProcess, Service Supply Chain Optimization, Service Supply Chain Optimization, Warranty Management, Wireless Industry
Tagged broadband, Cable, Customer Care, Dan Gettens, Improving customer service, medical devices, Networking, OnProcess Technology, retail operations, service supply chain optimization, Storage Technology, Stuck at Good, Wireless
Cisco Introduces Customer Collaboration Software to Help Businesses Track and Respond to Social Media Interactions
Cisco Introduces Customer Collaboration Software to Help Businesses Track and …
Posted in Customer Care, Customer Experience Management
Tagged Cisco, Customer Care, social media
HBR Article: Beating the Market with Customer Satisfaction
Even though this article is about three years old, I …
Posted in Customer Care, Customer Experience Management, Customer Understanding Research
Tagged ACSI, Christopher W. Hart, Customer Care, customer satisfaction, HBR, Why Service Matters
Blog Post: The Verdict is Out: Americans Prefer American Call Center Agents
http://riverstar.com/blog/id/3052/the-verdict-is-out-americans-prefer-american-call-center-agents (edited for punctuation –sk) Survey on Riverstar Customer Experience …
Posted in Customer Care, Customer Experience Management, Customer Understanding Research
Tagged call center, Customer Care, outsourcing
Time to Appoint a Chief Customer Experience Officer?
Here’s a germane article on this timely topic. Of particular …
Posted in Customer Experience Management, OnProcess
Tagged CE, Chief Customer Experience Officer, Customer Care, Customer Experience, customer feedback, CXO, Elana Anderson, implementing customer feedback, NPS, Steve Kirstein, turning research into action
