Skip to content
  • Home
  • About OnProcess
  • Contributors
  • OnProcess Site

Tag Archives: customer education

Article: Keeping Consumer Electronics Simple

Posted on January 3, 2011 by skirstein

From http://newsroom.cisco.com/dlls/2011/ts_010311b.html Keeping Consumer Electronics Simple January 3, 2011 By John …

Posted in Complex Consumer Electronics, Customer Care, Customer Experience Management, Customer Understanding Research, OnProcess, Remorse Returns Reduction | Tagged Android, Apple, Audi, CE 2.0, CES, Cisco, complex consumer electronics, customer education, GE, iTunes, Media Lab, reducing remorse returns, remorse returns, usability, WalMart |

Remorse Returns Repost

Posted on October 1, 2010 by admin

We recently realized that, in our haste to multi-task, we …

Posted in Customer Care, Customer Experience Management, Customer Understanding Research, OnProcess | Tagged customer education, customer touchpoints, reducing remorse returns |

Complex Devices: Greater Opportunity, Greater Risk

Posted on October 15, 2008 by admin

Summary: Complex devices such as “smart phones” and digital Pay …

Posted in Customer Experience Management, OnProcess | Tagged Asset Recovery, costs of returns, customer education, Customer Experience Management, customer frustration, digital tv, PDAs, smart phones, Steve Kirstein, wireless devices |

  • RSS Feed
  • Stay In Touch With Our Monthly EMail


    Sign Up!

  • Add to Google Home Page!

    Add to Google
  • Twit This!

      follow OPT on Twitter

      Also Twit This!

        follow Steve on Twitter

        OnProcess Technology on LinkedIn
      • Share this with just about anyone!

        Share |
      • OnProcess on Twitter

        • Discounted Registration for RL Amsterdam Show, June 19 – 21, 2012 – Please Join Us http://t.co/mWgDMGbY 2 days ago
        • Please join us at RL Amsterdam 2012, June 19-21, and enjoy a discounted registration with our compliments: http://t.co/ikCSQcfj #RLAmsterdam 3 days ago
        • OUTSOURCING – 3PL VERSUS 4PL - A thought-provoking analysis of the emerging category of "4PLs". For ... http://t.co/6JWpfv8g 3 days ago
        • An Ounce of Prevention…of Consumer Electronics Returns - by Bhaskar Banerjee, Chief Solutions Officer, OnProcess Tec... http://t.co/s676UrQ2 6 days ago
        • Consumer Electronics returns - An Ounce of Prevention... http://t.co/aIe77Ro8 #Triage360 #CE360 1 week ago
      • Education is critical to the Customer Experience - Contact OnProcess Technology
      • Recent Posts

        • Discounted Registration for RL Amsterdam Show, June 19 – 21, 2012 – Please Join Us
        • OUTSOURCING – 3PL VERSUS 4PL
        • An Ounce of Prevention…of Consumer Electronics Returns
        • Updated: OnProcess Technology Wins Ciena Innovation Award
        • Stuck at Good? One Factor Stands Out in Driving Service Supply Chain Optimization
      • Tags

        Aberdeen Group Ashland Asset Recovery asset retrieval b2b Benchmarking Study Best Practices in Asset Retrieval broadband Bruce Temkin Cable CE360 Cisco Comcast Customer Care customer education Customer Experience Customer Experience Management customer experience research customer satisfaction customer service customer touchpoints Dan Gettens differentiation on service discounted rate Frank Eliason jobs measuring satisfaction NPS OnProcess OnProcess Technology outsourcing proactive approach to customer care reducing remorse returns remorse returns reverse logistics RL360 RLTS service supply chain service supply chain optimization social media SSCO Steve Blaz Steve Kirstein survey webinar
      • Sites of Interest

        • Aberdeen
        • CTAM
        • Customer Care Institute
        • ReInforced Care, Inc.
        • Reverse Logistics Association
        • Temkin Group
        • WBR Logistics Events
      • Archives

        • May 2012
        • April 2012
        • March 2012
        • February 2012
        • January 2012
        • December 2011
        • November 2011
        • October 2011
        • September 2011
        • August 2011
        • July 2011
        • June 2011
        • May 2011
        • April 2011
        • March 2011
        • February 2011
        • January 2011
        • December 2010
        • November 2010
        • October 2010
        • September 2010
        • August 2010
        • July 2010
        • June 2010
        • May 2010
        • April 2010
        • March 2010
        • January 2010
        • December 2009
        • November 2009
        • October 2009
        • September 2009
        • August 2009
        • July 2009
        • June 2009
        • May 2009
        • April 2009
        • March 2009
        • February 2009
        • January 2009
        • December 2008
        • November 2008
        • October 2008
        • September 2008