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Tag Archives: customer education
Article: Keeping Consumer Electronics Simple
From http://newsroom.cisco.com/dlls/2011/ts_010311b.html Keeping Consumer Electronics Simple January 3, 2011 By John …
Posted in Complex Consumer Electronics, Customer Care, Customer Experience Management, Customer Understanding Research, OnProcess, Remorse Returns Reduction
Tagged Android, Apple, Audi, CE 2.0, CES, Cisco, complex consumer electronics, customer education, GE, iTunes, Media Lab, reducing remorse returns, remorse returns, usability, WalMart
Remorse Returns Repost
We recently realized that, in our haste to multi-task, we …
Posted in Customer Care, Customer Experience Management, Customer Understanding Research, OnProcess
Tagged customer education, customer touchpoints, reducing remorse returns
Complex Devices: Greater Opportunity, Greater Risk
Summary: Complex devices such as “smart phones” and digital Pay …
Posted in Customer Experience Management, OnProcess
Tagged Asset Recovery, costs of returns, customer education, Customer Experience Management, customer frustration, digital tv, PDAs, smart phones, Steve Kirstein, wireless devices
