Fascinating example of unforeseen outcomes from actions based on customer surveying. See “Phil’s Take” near the end. –sk Walmart’s $1.85 billon dollar mistake http://dailyartifacts.com/walmarts-185-billon-dollar-mistake [Article facts ('artifacts') from *digital* business news - as read and summarized by Phil Terry, founder of The Councils (http://cgcouncils.com)] – $1.85 billon dollar customer experience mistake made by Walmart [...]
Takeaways From Forrester’s Customer Experience Index, 2011
January 26, 2011 By 2 Comments
Forrester’s comprehensive evaluation of the customer experience at over 150 companies includes some major recommendations which coincidentally overlap with services provided by OnProcess Technology in Ashland MA.
Article: Held Hostage by Service Calls
November 12, 2010 By Leave a Comment
Link to original article Published on InfoWorld (http://www.infoworld.com) Held hostage by service calls By Christina Wood Created 2010-11-12 03:00AM The last time I needed an at-home service call, I thought, “Does this company think we’re living in the 1950s? Who can be at home from 8 a.m. to 1 p.m. on a Tuesday just because they bought [...]
