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Tag Archives: customer experience research
Takeaways From Forrester’s Customer Experience Index, 2011
Forrester’s comprehensive evaluation of the customer experience at over 150 companies includes some major recommendations which coincidentally overlap with services provided by OnProcess Technology in Ashland MA.
Posted in Customer Care, Customer Experience Management, Customer Understanding Research, OnProcess
Tagged Customer Experience Index, Customer Experience Management, customer experience research, Forrester, Megan Burns
Article: Held Hostage by Service Calls
Link to original article Published on InfoWorld (http://www.infoworld.com) Held hostage by …
Posted in Customer Care, Customer Experience Management, Customer Understanding Research, OnProcess
Tagged at-home service, Customer Experience, customer experience research, Harris Interactive, SoundBite
