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Tag Archives: customer service
Is Self-Service Good Service?
Apparently Albertson’s doesn’t think so. They’re removing their self-service checkout …
Posted in Customer Care, Customer Experience Management, OnProcess
Tagged Albertson's, Customer Experience, customer service, Progressive Grocer, retailing, self-service
The Importance of Following Up on Customer Issues
By Elizabeth Swenson- Sr. Program Manager OnProcess has been working …
Posted in Asset Recovery, Asset Retrieval, Asset Retrieval, Customer Care, Customer Experience Management, OnProcess
Tagged Bob Velten, customer service, Elizabeth Swenson, Followup, Polycom, supply chain experience
Article: Why Your Customers Don't Want to Talk to You
Fascinating article in the Harvard Business Review http://blogs.hbr.org/cs/2010/07/why_your_customers_dont_want_t.html 8:36 AM …
Posted in Customer Care, Customer Experience Management, Customer Understanding Research
Tagged building customer loyalty, Customer Experience, customer service, self-service
Article: Comcast "Twitter Guy" leaving
http://www.philly.com/inquirer/breaking/business_breaking/20100728_Twitter_guy_leaving_Comcast.html Article from Philadelphia Enquirer. Goodbye, Comcast Twitter guy. Frank …
Posted in Customer Care, Customer Experience Management
Tagged Comcast, Customer Experience, customer service, Frank Eliason, social media, Twitter
No Easy Answers to Excellence?
(a.k.a., Real Solutions vs. Point Solutions) There’s an old saying; …
Posted in Customer Care, Customer Experience Management, Customer Understanding Research, OnProcess
Tagged Customer Experience Management, customer satisfaction, customer service, differentiate on service quality, measure customer satisfaction, measuring satisfaction, no easy answers to excellence, real solutions vs. point solutions
destinationCRM.com: 5 Recession-Busting Customer Service Strategies
destinationCRM.com: 5 Recession-Busting Customer Service Strategies Posted using ShareThis More …
Posted in Customer Experience Management, Customer Understanding Research, OnProcess
Tagged business strategies in a downturn, Customer Experience, Customer Experience Management, customer service, Customer Service in a downturn, economic downturn
