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Tag Archives: differentiation on service
Blog Post: How Much Are You Willing to Pay for Good Service?
Original post by Frank Eliason: http://www.eliasonfamily.info/blog/?p=1168 [OPT Take: Many readers …
Posted in Customer Care, Customer Experience Management, Customer Understanding Research
Tagged Apple, differentiate on service quality, differentiation on service, Frank Eliason, shopping
Article: How Not to Sell A Commodity Product
OPT Take: While written from a primarily sales orientation, the …
Posted in Customer Care, Customer Experience Management, OnProcess
Tagged differentiation, differentiation on service, maintaining margin in commodity markets, marketing strategy
The Cost of Poor Customer Service
The Cost of Poor Customer Service – an excellent blog …
Posted in Customer Care, Customer Experience Management, Customer Understanding Research, OnProcess
Tagged cost of poor customer service, Customer Experience, differentiation on service
