By Bhaskar Banerjee The three big cost buckets for a service business are: cost of labor/technicians cost of parts cost of back-office (call center, tech support etc.) The most effective way to resolve a customer problem is by successfully troubleshooting it remotely (by the tech support team). A part or a tech or both may [...]
Attending Field Service 2012? Get a Discounted Rate on Us!
March 12, 2012 By Leave a Comment
http://www.wbresearch.com/fieldserviceusa/home.aspx OnProcess Technology will be one of the sponsors and exhibitors at this year’s Field Service event in Las Vegas, April 16-19. If you’re considering attending, we’re glad to make it a little easier – just enter our hosting code, 107236XV90, when prompted in the registration process and you’ll receive a 25% discount on the applicable [...]
