Original post by Frank Eliason: http://www.eliasonfamily.info/blog/?p=1168 [OPT Take: Many readers may know of Frank Eliason from his ground-breaking social media work at Comcast (full disclosure: a client of OPT). Since then he's moved on to Citibank in a senior role. He blogs on customer service both professionally and personally. This particular post is from his [...]
Article: Comcast "Twitter Guy" leaving
http://www.philly.com/inquirer/breaking/business_breaking/20100728_Twitter_guy_leaving_Comcast.html Article from Philadelphia Enquirer. Goodbye, Comcast Twitter guy. Frank Eliason, the social media apostle who responded to tens of thousands of online Comcast Corp. customer complaints over the last two years, is leaving the cable company for a new challenge – helping banking giant Citigroup navigate the Internet to connect with banking customers. Eliason’s [...]
Filed Under: Customer Care, Customer Experience Management Tagged With: Comcast, Customer Experience, customer service, Frank Eliason, social media, Twitter
Master Interviews: Frank Eliason ComcastCares
http://www.estebankolsky.com/2009/08/31/master-interviews-frank-eliason-comcastcares/ Here is a great little interview with Comcast’s Frank Eliason, who has become the ‘face’ in front of Comcast’s very forward-looking approach to the use of social media to improve the Customer Experience. Here are a couple of the most interesting quotes: ‘The ROI conversation cracks me up, as I hear it all the [...]
Filed Under: Customer Care, Customer Experience Management, Customer Understanding Research Tagged With: Comcast, comcastcares, Esteban Kolsky, Frank Eliason, social media
